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For Companies At a Glance
- Tasks: Join our team to provide exceptional customer service and care for pets.
- Company: A leading pet care centre with a passion for pets and customer satisfaction.
- Benefits: Attractive pay, paid holidays, birthday leave, and 20% store discount.
- Why this job: Make a difference in customers' lives while working with adorable pets.
- Qualifications: Strong communication skills and a passion for learning.
- Other info: Flexible shifts with opportunities for career progression and community charity work.
Overview
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.
Company Culture
At Pets at Home, everything we do is about understanding and caring for pets. Pets are amazing and bring us joy, health, and connection. We are one pet family with a shared love of the animals who make us who we are. We value diversity, inclusion, and creating a better world for pets, our planet, and people.
Responsibilities
- Deliver outstanding customer service, ensuring every customer feels appreciated and understood.
- Build strong customer relationships and enhance their experience.
- Engage customers with clear, effective verbal and written communication.
- Address customer questions and resolve issues quickly and efficiently.
- Work collaboratively with the team to achieve store targets and business performance.
- Adapt to flexible shift schedule, including evenings, weekends, and some bank holidays.
Qualifications
- Strong communication skills, both verbal and written.
- Effective problem‑solving abilities with a proactive attitude.
- Eagerness to learn and engage in ongoing professional development.
- Target‑focused mindset, recognising the importance of setting and achieving retail targets.
- Teamworking mindset, understanding collaboration within the pet care centre environment.
Benefits
- Attractive rates of pay.
- Paid holidays.
- Additional leave for birthdays and special occasions.
- 20% colleague discount in stores.
- Discretionary annual bonus scheme.
- Access to other discounts and benefits.
- Opportunity to do charity work in your local community.
- Career progression.
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Store Colleague - Worthing employer: Pets at Home Limited
Contact Detail:
Pets at Home Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - Worthing
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and what makes them tick. This way, you can show off your passion for pets and customer service, which is exactly what they’re looking for.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, try role-playing common customer scenarios with a friend. This will help you feel more confident when it comes to engaging with customers during your interview.
✨Tip Number 3
Show your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. Being able to share these stories will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Don’t forget to highlight your eagerness to learn! Employers love candidates who are keen on personal development. Share any relevant training or courses you’ve taken, and express your enthusiasm for growing within the company.
We think you need these skills to ace Store Colleague - Worthing
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for pets shine through! Share any experiences you have with animals and how they inspire you to provide exceptional customer service. We want to see that you're not just looking for a job, but that you're genuinely excited about joining our team.
Highlight Your Customer Service Skills: Make sure to emphasise your outstanding customer service abilities in your application. Use specific examples of how you've gone above and beyond for customers in the past. This will show us that you understand the importance of creating a great experience for our customers.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on being part of our team right from the start!
How to prepare for a job interview at Pets at Home Limited
✨Know Your Stuff About Pets
Brush up on your pet knowledge! Familiarise yourself with different types of pets, their care needs, and common customer queries. This will not only show your passion but also help you engage confidently with customers during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you went above and beyond to help a customer, as this aligns perfectly with what they’re looking for in a Store Colleague.
✨Practice Problem-Solving Scenarios
Anticipate potential customer issues and think through how you would resolve them. Being able to demonstrate effective problem-solving skills will impress the interviewers and show that you can handle challenges with ease.
✨Emphasise Teamwork and Flexibility
Be ready to discuss your experience working in teams and your flexibility in adapting to different shifts. Highlighting your ability to collaborate and your willingness to work varied hours will make you a strong candidate for the role.
