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- Tasks: Join us as a Store Colleague, providing top-notch service and care for pets.
- Company: Pets at Home is dedicated to enhancing the bond between pets and their owners.
- Benefits: Enjoy attractive pay, paid holidays, birthday leave, and a 20% store discount.
- Why this job: Be part of a passionate team that values pets and promotes community engagement.
- Qualifications: Strong communication skills, eagerness to learn, and a love for pets are essential.
- Other info: Flexible hours required, including evenings and weekends; apply early as positions may close quickly.
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. The Role: As a Store Colleague, you\’ll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You\’ll also build strong customer relationships, enhancing their experience with us. You must be able to work a minimum of four days per week, including a Wednesday, Friday and one weekend day. You must be able to work evenings until 8:30pm.
- Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
- Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
- Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
- Eagerness to Learn: A keen interest in ongoing learning and professional development.
- Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
- Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
- Adaptability: Open to adjusting to customer needs and working flexible hours, including weekends and holidays
At Pets at Home, everything we do is about understanding and caring for pets.
- Attractive rates of pay
- Paid holidays
- Additional leave for birthdays, and special occasions
- 20% colleague discount in Stores
- Discretional annual bonus scheme
- Access to other discounts and benefits
- Opportunity to do charity work in your local community
- Career progression
Pets are amazing. If we\’re down, they lift us up. If we\’re lonely, they\’re our company. If we need a friend, they listen. Pets improve our health. Increase our life expectancy. Lower our blood pressure. They make us think. Make us care. And because pets are the best, they deserve the best. At Pets at Home, our trusted retail colleagues are here to give pets and their people exactly what they need. Our Vets for Pets colleagues are their voice when they can\’t tell us what\’s wrong. Our pet groomers are here to help them look and feel good. Our charitable foundation takes care of pets and their people in need. We\’re one pet family with a shared love of the animals who make us who we are. We know that there\’s nothing like the bond between pet and owner – many of us are pet owners too. And we\’re here to make that bond stronger than ever. We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates. Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly. \”We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don\’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!\”
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Store Colleague Store Colleague employer: Pets at Home Limited
Contact Detail:
Pets at Home Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague Store Colleague
✨Tip Number 1
Show your passion for pets during the interview. Share personal stories about your experiences with pets, as this will demonstrate your genuine interest and connection to the role.
✨Tip Number 2
Familiarise yourself with the products and services offered at Pets at Home. Being knowledgeable about pet care can help you engage more effectively with customers and show that you're ready to contribute from day one.
✨Tip Number 3
Practice your communication skills by role-playing customer interactions with friends or family. This will help you feel more confident in addressing customer questions and providing exceptional service.
✨Tip Number 4
Be prepared to discuss how you can work as part of a team. Think of examples from previous experiences where you collaborated with others to achieve a common goal, as teamwork is crucial in this role.
We think you need these skills to ace Store Colleague Store Colleague
Some tips for your application 🫡
Show Your Passion for Pets: In your application, express your genuine love for pets and how it drives your desire to provide exceptional customer service. Share any personal experiences with pets that highlight your commitment to their care.
Highlight Relevant Skills: Make sure to emphasise your strong communication skills, problem-solving abilities, and adaptability. Use specific examples from past experiences to demonstrate how you've successfully engaged with customers and resolved issues.
Tailor Your CV: Customise your CV to reflect the key responsibilities and qualities mentioned in the job description. Focus on your teamwork experience and any retail or customer service roles you've held, showcasing how they align with the Store Colleague position.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Mention your willingness to work flexible hours and your eagerness to learn and grow within the company.
How to prepare for a job interview at Pets at Home Limited
✨Show Your Passion for Pets
Make sure to express your love for pets during the interview. Share personal stories about your experiences with animals, as this will demonstrate your genuine interest in the role and align with the company's values.
✨Highlight Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Discuss specific situations where you went above and beyond to help a customer, as this is crucial for the Store Colleague position.
✨Demonstrate Strong Communication
Practice clear and effective communication. Be ready to explain how you would engage with customers and convey information about products or services, as strong communication skills are essential for this role.
✨Emphasise Teamwork and Adaptability
Be prepared to discuss your experience working in teams and how you adapt to different situations. Highlight any instances where you collaborated with others to achieve a common goal, as teamwork is key in providing excellent customer service.
