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- Tasks: Provide exceptional customer service and build strong relationships with pet lovers.
- Company: Join a passionate team at a leading pet care centre.
- Benefits: Enjoy competitive pay, paid holidays, and a 20% discount in stores.
- Why this job: Be part of a fun environment where your love for pets makes a difference.
- Qualifications: Strong communication skills and a commitment to customer service.
- Other info: Flexible shifts with opportunities for career progression and community charity work.
The predicted salary is between 1300 - 1600 £ per month.
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us.
Responsibilities
- Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
- Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
- Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
- Eagerness to Learn: A keen interest in ongoing learning and professional development.
- Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
- Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
- Flexibility: Flexible to work shifts that may include evenings, weekends and some bank holidays.
Qualifications / Requirements
- Demonstrated commitment to customer service excellence.
- Good verbal and written communication skills.
- Ability to work collaboratively in a team.
- Flexible approach to shifts including evenings, weekends, and some bank holidays.
Benefits
- Attractive rates of pay.
- Paid holidays.
- Additional leave for birthdays and special occasions.
- 20% colleague discount in Stores.
- Discretional annual bonus scheme.
- Access to other discounts and benefits.
- Opportunity to do charity work in your local community.
- Career progression.
Store Colleague - Hull employer: Pets at Home Limited
Contact Detail:
Pets at Home Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - Hull
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and what makes them tick. This way, you can show off your passion for pets and customer service, which is exactly what they're looking for.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, try role-playing with a friend or family member. This will help you articulate your thoughts clearly and confidently during the interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve tackled customer issues effectively. This will demonstrate your ability to handle challenges and keep customers happy.
✨Tip Number 4
Don’t forget to highlight your eagerness to learn! Employers love candidates who are keen on personal development. Share any relevant training or courses you've taken that relate to customer service or pet care.
We think you need these skills to ace Store Colleague - Hull
Some tips for your application 🫡
Show Your Passion for Pets: Let your love for pets shine through in your application! Share any relevant experiences or stories that highlight your enthusiasm for animals and customer service. We want to see how you connect with our mission!
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and qualities mentioned in the job description. Highlight your strong communication skills and problem-solving abilities, as these are key to being a successful Store Colleague with us.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your thoughts, and make sure to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure we receive your details and can consider you for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pets at Home Limited
✨Show Your Passion for Pets
Make sure to express your love for pets during the interview. Share any personal experiences you have with animals, whether it's owning a pet or volunteering at an animal shelter. This will demonstrate your genuine interest in the role and align with the company's values.
✨Highlight Your Customer Service Skills
Prepare specific examples of how you've provided exceptional customer service in the past. Think about situations where you went above and beyond to help a customer or resolved a tricky issue. This will show that you understand the importance of customer satisfaction in a retail environment.
✨Demonstrate Strong Communication
Practice clear and concise communication before the interview. You might want to rehearse answers to common questions, ensuring you convey your thoughts effectively. Remember, strong verbal and written skills are crucial for engaging with customers and colleagues alike.
✨Emphasise Teamwork and Flexibility
Be ready to discuss your experience working in teams and how you adapt to different situations. Mention any previous roles where you had to be flexible with your schedule, as this is key for the Store Colleague position. Showing that you're a team player who can handle varying shifts will make you stand out.
