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- Tasks: Provide exceptional customer service and support pet care centre operations.
- Company: Join a passionate team dedicated to pets and customer satisfaction.
- Benefits: Attractive pay, paid holidays, birthday leave, and 20% store discount.
- Why this job: Make a difference in pet care while developing your skills and career.
- Qualifications: Strong communication skills and a passion for pets.
- Other info: Flexible shifts with opportunities for charity work and career progression.
Overview
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. As a Store Colleague, you\’ll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You\’ll also build strong customer relationships, enhancing their experience with us.
Responsibilities
- Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
- Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
- Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
- Eagerness to Learn: A keen interest in ongoing learning and professional development.
- Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
- Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
- Flexibility: Flexible to work shifts that may include evenings, weekends and some bank holidays.
Qualifications / Requirements
- Demonstrated commitment to customer service excellence
- Good verbal and written communication skills
- Ability to work collaboratively in a team
- Wlexible approach to shifts including evenings, weekends, and some bank holidays
Benefits
- Attractive rates of pay
- Paid holidays
- Additional leave for birthdays, and special occasions
- 20% colleague discount in Stores
- Discretional annual bonus scheme
- Access to other discounts and benefits
- Opportunity to do charity work in your local community
- Career progression
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Store Colleague employer: Pets at Home Limited
Contact Detail:
Pets at Home Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and mission. This way, you can show how your passion for pets aligns with their goals, making you a standout candidate.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you provided exceptional service. Be ready to share these stories during your interview to demonstrate your ability to connect with customers.
✨Tip Number 3
Show off your teamwork spirit! Be prepared to discuss how you've collaborated with others in previous roles. Highlighting your ability to work well in a team will resonate with the hiring managers looking for a Store Colleague.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and being part of our pet care community.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Show Your Passion for Pets: Let your love for pets shine through in your application! Share any relevant experiences or stories that highlight your enthusiasm for animals and how it drives you to provide exceptional customer service.
Highlight Your Communication Skills: Since strong communication is key, make sure to showcase your verbal and written skills. Use clear and engaging language in your application to demonstrate how you can connect with customers effectively.
Emphasise Problem-Solving Abilities: We want to know how you tackle challenges! Include examples of how you've resolved customer issues in the past, showing us your quick thinking and effective problem-solving skills.
Apply Through Our Website: Ready to join our team? Make sure to apply through our website for a smooth application process. We can't wait to see your application and hopefully welcome you aboard!
How to prepare for a job interview at Pets at Home Limited
✨Show Your Passion for Pets
Make sure to express your love for pets during the interview. Share any personal experiences you have with animals, whether it's owning a pet or volunteering at an animal shelter. This will demonstrate your genuine enthusiasm for the role and align with the company's values.
✨Highlight Your Customer Service Skills
Prepare specific examples of how you've provided outstanding customer service in the past. Think about situations where you went above and beyond to help a customer. This will show that you understand the importance of creating a positive experience for customers.
✨Demonstrate Strong Communication
Practice clear and concise communication before the interview. You might want to role-play common customer interactions with a friend. Being able to convey information effectively will be crucial in this role, so showcasing your communication skills is key.
✨Emphasise Teamwork and Flexibility
Be ready to discuss your experiences working in teams and how you adapt to different situations. Mention any instances where you collaborated with others to achieve a goal or adjusted your schedule to meet business needs. This will highlight your ability to fit into their team-oriented environment.
