Are you an experienced receptionist who enjoys providing a great service? We have the perfect opportunity for you at Aintree Vets4Pets as a Veterinary Receptionist! We are based on the Racecourse Retail Park inside the Pets at Home store, at the heart of the local community. Our practice provides excellent facilities giving you access to all the equipment and space you need to care for your patients. We are in a great location with ample parking and great access to local amenities, providing a great variation for those important lunch breaks! What your typical day will look like Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must. We're looking for someone with previous receptionist experience, who is confident, organised, compassionate, and comfortable in a busy environment. You'll bring energy, positivity, and creativity to the role, along with a genuine love for animals and people. As a busy and expanding practice, we're looking for someone who thrives in a pressure, customer-facing environment. This is a Full Time role working 40 hours per week. This role will include weekend shifts on a rota basis (Saturday 9am to 5pm, Sunday 10am to 4pm).
- You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
- You will be able to manage our social media platforms, creating and posting engaging social media content
- You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
- You are calm, attentive and always focus on the clients' needs.
- You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
- You can adapt to everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
- Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
In return, we offer such benefits as:
- 20% discount at the Vet Group, Pets at Home and the Groom Room
- access to discounts and cashbacks
- in-house career development opportunities
- pension and holiday allowance
The salary for this position is national minimum wage.
We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we'd love to hear from you.
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Veterinary Receptionist - Aintree in Sefton employer: Pets at Home Limited
At Pets at Home Limited, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through tailored development programmes and the opportunity to lead a dynamic team in a thriving retail environment. With competitive benefits and a focus on work-life balance, we empower our employees to make a meaningful impact in the pet care industry while enjoying the perks of working for a major UK retailer.
