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- Tasks: Deliver exceptional customer service and build strong relationships with pet lovers.
- Company: Join a passionate team at Pets at Home, dedicated to pet care.
- Benefits: Enjoy competitive pay, paid holidays, and a 20% discount in stores.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Customer service skills and a willingness to learn are essential.
- Other info: Flexible shifts available, with opportunities for career progression.
The predicted salary is between 11 - 16 £ per hour.
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us. Availability required 3-4 days across the week, including weekends, with shifts from 7am to 9:00pm. Overtime opportunities available.
At Pets at Home, everything we do is about understanding and caring for pets. We take our inspiration from pets in embracing people from all walks of life. We value, respect and celebrate difference and encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Responsibilities- Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
- Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
- Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
- Eagerness to Learn: A keen interest in ongoing learning and professional development.
- Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
- Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
- Flexibility: Willing to work shifts that may include evenings, weekends and some bank holidays.
- Customer service excellence with a focus on creating positive customer experiences.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced retail environment and adapt to changing priorities.
- Willingness to learn and develop within the role.
- Attractive rates of pay
- Paid holidays
- Additional leave for birthdays and special occasions
- 20% colleague discount in Stores
- Discretional annual bonus scheme
- Access to other discounts and benefits
- Opportunity to do charity work in your local community
- Career progression
Store Colleague - Redditch employer: Pets at Home Limited
Contact Detail:
Pets at Home Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - Redditch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pets at Home. Understand their values and what makes them tick. This way, you can show how your passion for pets aligns with their mission.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your commitment to outstanding service.
✨Tip Number 3
Be flexible and show it! Since the role requires working various shifts, highlight your availability and willingness to adapt. Employers love candidates who can fit into their schedule without a hitch.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to check your email regularly for updates!
We think you need these skills to ace Store Colleague - Redditch
Some tips for your application 🫡
Show Your Passion for Pets: When you're writing your application, let your love for pets shine through! Share any experiences you've had with animals or how you’ve provided great customer service in the past. We want to see that you genuinely care about pets and their owners.
Tailor Your Application: Make sure to customise your application to highlight the skills mentioned in the job description. If you have strong communication skills or experience in problem-solving, give us examples! This helps us see how you fit into our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and enthusiasm.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Pets at Home Limited
✨Know Your Stuff About Pets
Before the interview, brush up on your knowledge of pets and pet care. Familiarise yourself with common pet breeds, their needs, and any products the company offers. This will show your passion for pets and help you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about specific situations where you went above and beyond to help a customer. This will demonstrate your ability to create positive experiences, which is key for the role.
✨Practice Effective Communication
Since strong communication skills are essential, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member. Focus on being friendly and approachable, as this reflects the kind of interaction customers will have with you.
✨Emphasise Teamwork and Flexibility
Be ready to discuss how you work well in a team and adapt to changing situations. Share examples of times when you collaborated with others or adjusted your plans to meet team goals. This will highlight your readiness to contribute positively to the store environment.
