As Reception Manager, you'll oversee the day-to-day running of our reception team, ensuring the highest standards of client care, service delivery, and operational efficiency. Working closely with the clinical leadership team, you'll help drive practice performance while supporting and developing your team.,
- Leading and supporting the reception team to deliver exceptional client service
- Managing non-clinical administration and operational processes
- Overseeing training, audits, quality management, and standard operating procedures
- Conducting appraisals, monitoring performance, and developing team objectives
- Identifying opportunities to enhance client and colleague satisfaction
- Managing training programmes and supporting team development
- Maintaining effective debt control processes
- Prioritising reception workflows to ensure efficient processing of correspondence and documentation
- Participating in management meetings and contributing to the ongoing success of the practice
- Working regular reception shifts as part of the rota
- Are you an experienced people leader with a passion for exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we'd love to hear from you., We're seeking a confident and organised leader who is passionate about delivering gold-standard client care and creating positive experiences for both pets and the people who love them.
- Previous experience managing or supervising a customer-facing team
- Excellent organisational and multitasking skills
- Strong communication and people management abilities
- Confidence using computer systems (experience with veterinary practice management software would be advantageous)
- A proactive approach to problem solving and continuous improvement
- A genuine desire to support colleagues and contribute to a positive team culture
- 40 hours per week
- Shifts between 8:00am and 7:00pm
- 1 in 4 Saturdays
- In return, we offer
- Competitive salary, dependent on experience
- Individual training allowance to support your development
- Generous staff discount on veterinary treatment for immediate family pets
- Discounts at Pets at Home and a range of other retailers
- Company pension scheme
- An extra day's holiday for your birthday
- Holiday entitlement that increases with length of service
- Join a practice where your leadership skills will make a real difference to clients, patients, and colleagues every day.
#J-18808-Ljbffr
Reception Manager - Portsmouth, Hampshire employer: Pets at Home Limited
At Pets at Home Limited, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through tailored development programmes and the opportunity to lead a dynamic team in a thriving retail environment. With competitive benefits and a focus on work-life balance, we empower our employees to make a meaningful impact in the pet care industry while enjoying the perks of working for a major UK retailer.
