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- Tasks: Deliver exceptional customer service and care for pets in our vibrant store.
- Company: Join Pets at Home, where passion for pets meets a supportive team culture.
- Benefits: Enjoy competitive pay, paid holidays, and a 20% discount on store purchases.
- Why this job: Make a difference in pet care while building strong customer relationships.
- Qualifications: Enthusiasm for pets and excellent communication skills are essential.
- Other info: Flexible shifts with opportunities for career progression and community charity work.
The predicted salary is between 13000 - 16000 £ per year.
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. Please note full availability on three weekdays and weekends, between the hours of 7:00AM-8:30PM, is required.
Responsibilities
- Exceed customer expectations and uphold top pet care standards to ensure excellent operations.
- Build strong customer relationships and enhance their experience with us.
- Provide personalised and attentive service to ensure every customer feels appreciated and understood.
- Engage with customers through strong verbal and written communication.
- Address customer questions and resolve issues quickly and efficiently.
- Collaborate as part of a team to achieve store goals.
- Be flexible to work shifts that may include evenings, weekends and some bank holidays.
About Us / Diversity and Workplace
At Pets at Home, everything we do is about understanding and caring for pets. We celebrate diversity and are committed to creating opportunities for exceptional talent and potential in our communities. We value respect and inclusion and encourage our people to be their best selves.
Benefits
- Attractive rates of pay
- Paid holidays
- Additional leave for birthdays and special occasions
- 20% colleague discount in Stores
- Discretional annual bonus scheme
- Access to other discounts and benefits
- Opportunity to do charity work in your local community
- Career progression
Note: We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates. Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly.
Store Colleague - Reading employer: Pets at Home Limited
Contact Detail:
Pets at Home Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - Reading
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pets at Home. Understand their values and what makes them tick. This way, you can show off your passion for pets and customer service during your chat.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how you can exceed customer expectations and build strong relationships, just like they want from a Store Colleague.
✨Tip Number 3
Be yourself! When you’re in the interview, let your personality shine through. They’re looking for enthusiastic individuals, so don’t be afraid to show your love for pets and your commitment to providing exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to check your email regularly for updates!
We think you need these skills to ace Store Colleague - Reading
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for pets shine through! Share any experiences you have with animals and how they’ve shaped your desire to work in a pet care environment. We want to see that you’re not just looking for a job, but that you genuinely care about our furry friends.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities listed in the job description. We’re looking for individuals who can exceed customer expectations and build strong relationships, so don’t be shy about showcasing your customer service skills!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your enthusiasm comes across without overwhelming us with too much information.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us that you’re serious about joining our team!
How to prepare for a job interview at Pets at Home Limited
✨Know Your Stuff About Pets
Before the interview, brush up on your knowledge of pets and pet care. Familiarise yourself with common pet breeds, their needs, and any products the company offers. This will show your passion for pets and help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you went above and beyond to help a customer or resolved an issue effectively. This will demonstrate your ability to exceed customer expectations, which is key for the Store Colleague role.
✨Practice Your Communication
Strong verbal and written communication is crucial for this position. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable expressing your thoughts and ensuring you come across as friendly and approachable.
✨Be Ready to Discuss Flexibility
Since the job requires flexibility with shifts, be prepared to discuss your availability openly. Highlight your willingness to work evenings, weekends, and bank holidays. This shows that you’re committed and ready to contribute to the team’s success, which is something they’ll appreciate.
