- Delivering exceptional service to clients while ensuring their pets receive the highest standard of care, acting as a vital link between clients and the clinical team.
- Building strong, trusting relationships with clients, their pets, and colleagues across the practice.
- Creating positive client experiences so every visit feels welcoming, reassuring, and worth returning for.
- Greeting clients warmly, offering guidance and support, processing payments, and arranging future appointments with care and efficiency.
- Helping to ensure the smooth daily running of the practice using our online booking systems-strong computer skills are essential.Are you passionate about delivering outstanding customer service and thriving as part of a supportive, collaborative team?, Previous experience in a veterinary setting or customer care environment is preferred.
- A friendly, approachable individual who enjoys being the welcoming face of the practice.
- Someone proactive and confident, with a good understanding of practice services and a willingness to keep learning.
- A calm, attentive communicator who always puts clients first.
- Enthusiasm, motivation, and a genuine passion for delivering excellent service-plus a love for animals.
- The ability to handle a variety of situations with empathy and professionalism, from supporting clients during difficult moments to celebrating a puppy's first visit.
- A true team player who helps create a positive, welcoming environment for both clients and colleagues.
In short, you enjoy a busy role, love helping people and their pets, and take pride in making a real difference every day.
This is a permanent position working 20 hours per week. The role includes 1 in 4 weekends, with shifts on Saturday from 9am-5pm and Sunday from 10am-4pm. Weekday shifts will include a mixture of early starts from 8am and later finishes up to 7pm.
Salary will be in line with National Minimum Wage.
- in return, we offer a 20% discount at the Vet Group, Pets at Home, and the Groom Room
- access to discount and cashback schemes
- in-house career development opportunities
- a pension scheme
- a generous holiday allowance
#J-18808-Ljbffr
Client Care Advisor in Rayleigh employer: Pets at Home Limited
At Pets at Home Limited, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through tailored development programmes and the opportunity to lead a dynamic team in a thriving retail environment. With competitive benefits and a focus on work-life balance, we empower our employees to make a meaningful impact in the pet care industry while enjoying the perks of working for a major UK retailer.
