Head Veterinary Receptionist - Norwich

We have an exciting opportunity for an enthusiastic and passionate Head Receptionist to join our Norwich Longwater Vets for Pets Practice. Our practice is bright, spacious, air-conditioned and purpose built to industry leading standards and has state of the art equipment including digital X-ray and in-house laboratory facilities. You will assist all colleagues with non-clinical duties to support smooth running of the practice and provide the best standard of patient care. If you share our passion for delivering outstanding pet healthcare, exceptional customer service and would like to join our team, then we would love to hear from you. Contract Details

• From 13.50/hour DOE
• 22 hours per week
• 4 x 5.5 hour shifts working hours between 8.30am and 7.30pm (including Fridays 2pm-7.30pm)
• No weekends, but occasional cover with sickness (weekends are based at our Sprowston branch consisting of Saturday 9am-6pm and Sunday 10.30am-4.30pm)
• Flexibility to cover additional shifts when needed up to a maximum of 40 hours a week
• Previous managerial experience essential
• Previous veterinary experience essential
• Confident dealing with customer complaints
• Excellent communication skills
• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

In return, we offer such benefits as 40% discount at the Vet Group, 20 % discount at Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we'd love to hear from you.