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- Tasks: Lead a passionate team, manage operations, and create an exceptional experience for pets and their owners.
- Company: Join a community-focused Pet Care Centre that values people and pets alike.
- Benefits: Enjoy generous discounts, career progression, and industry-leading training.
- Why this job: Make a real impact in your community while doing what you love—caring for pets!
- Qualifications: Experience in retail or customer service, strong leadership skills, and a passion for pets.
- Other info: Dynamic role with a supportive culture and opportunities for personal growth.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a passionate and proactive Deputy Manager to join the leadership team at our Newmarket Pet Care Centre. This role is about more than just supporting day-to-day operations—it’s about leading by example, inspiring your team, and delivering an exceptional experience for both pets and their people.
As Deputy Manager, you will work closely with the Store Manager and take shared responsibility for the pet care centre's performance, team development, and customer engagement. You will step up to lead when the Store Manager is away and play a key part in shaping a welcoming, knowledgeable, and pet-loving environment. No two days will be the same and that’s just how we like it!
What you’ll be doing:
- Leading from the front, setting the tone, inspiring your team, and driving performance every step of the way.
- Managing store operations, from stock control and merchandising to operational excellence and compliance.
- Creating a culture of fun, inclusivity, and collaboration where everyone feels welcome and supported.
- Delivering a best-in-class customer experience, tailored advice, expert support, and genuine care for every visitor and their pets!
- Living and breathing our values to help us become the Best Pet Care Business in the World.
Requirements:
- Experience of running a team in a busy retail, hospitality or customer-focused environment as a manager/supervisor.
- Worked with KPIs and driven team performance.
- A passion for people, coaching, developing, and motivating those around you to do their best.
- A love for delivering great results and an eye for operational excellence.
- Strong communication and organisational skills; you keep calm, even on the busiest days.
- Flexibility to work a 7-day rota including weekends and bank holidays.
Whether you’re a seasoned retail leader or ready to take that next step in your career, if you care about people, pets, and creating brilliant experiences, we would love to meet you!
We are more than just a pet store; we are a one-stop destination for everything pets need and pet lovers love. From toys and treats to groom rooms and veterinary care, our community-focused Pet Care Centres bring together passionate teams and devoted customers across the UK. We believe in creating a welcoming, supportive space where pets are family, and where our people thrive.
We will set you up for success with industry-leading training, a comprehensive 6-month onboarding programme, and continuous development to help you thrive in pet care, customer service, team leadership, and beyond. You will also enjoy generous colleague discounts, career progression opportunities, and the chance to make a real impact in your community.
Deputy Manager in Newmarket employer: Pets at Home Limited
Contact Detail:
Pets at Home Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Newmarket
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and their team. This will help you tailor your answers and show that you're genuinely interested in being part of their pet-loving community.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired your team or improved performance. When you can share real experiences, it shows you're not just talking the talk but walking the walk as a proactive leader.
✨Tip Number 3
Be ready to discuss how you handle busy days. They want someone who can keep calm under pressure, so think of times when you've managed stress effectively. Share how you kept your team motivated and delivered great customer experiences even when things got hectic.
✨Tip Number 4
Don’t forget to ask questions during your interview! Show your enthusiasm for the role by asking about team development opportunities or how they create a fun and inclusive environment. It’s a great way to demonstrate your passion for people and pets!
We think you need these skills to ace Deputy Manager in Newmarket
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for pets and people shine through! We want to see how you connect with our values and how you can inspire a team. Share personal stories or experiences that highlight your love for pet care.
Tailor Your CV: Make sure your CV is tailored to the Deputy Manager role. Highlight your experience in managing teams and driving performance in retail or customer-focused environments. We’re looking for specific examples that demonstrate your leadership skills and operational excellence.
Be Authentic: Don’t be afraid to be yourself in your application! We value authenticity and want to know what makes you unique. Share your approach to creating a fun and inclusive culture, and how you’ve motivated others in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our community-focused team!
How to prepare for a job interview at Pets at Home Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Deputy Manager inside out. Familiarise yourself with the company's values and how they relate to pet care. This will help you demonstrate your passion for the role and show that you're aligned with their mission.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've led a team in the past. Think about times when you inspired your team or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to motivate and develop others.
✨Emphasise Customer Experience
Since delivering an exceptional customer experience is key, prepare to discuss how you've gone above and beyond for customers in previous roles. Share stories that illustrate your commitment to providing tailored advice and genuine care, especially in a busy environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. Ask about team culture, training opportunities, or how they measure success in the Deputy Manager position. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.