At a Glance
- Tasks: Provide exceptional service to clients and their pets while managing bookings and payments.
- Company: Join a supportive team at our Walkden Practice, dedicated to pet care.
- Benefits: Enjoy discounts at pet stores, career development, pension, and holiday allowance.
- Other info: Part-time role with flexible hours and a friendly, busy atmosphere.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Strong communication skills and a passion for customer service and pets.
The predicted salary is between 12 - 12 £ per hour.
If you're passionate about delivering excellent service and thrive in a large, collaborative, and supportive team, we have an exciting opportunity for you at our Walkden Practice.
What your typical day will look like
- Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
- Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
- Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
- You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
- Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must., You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
- You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
- You are calm, attentive and always focus on the clients' needs.
- You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
- You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
- Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
This is a part-time role working 20-30 hours per week, covering Monday and Friday, 9am-7pm, plus one additional day during the week.
The salary is in line with the National Minimum Wage.
In return, we offer such benefits as
- 20% discount at the Vet Group
- 20% discount at Pets at Home
- 20% discount at the Groom Room
- access to discounts and cashbacks
- in-house career development opportunities
- pension and holiday allowance
- #J-18808-Ljbffr
Client Care Advisor - Walkden in Manchester employer: Pets at Home Limited
At Pets at Home Limited, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through tailored development programmes and the opportunity to lead a dynamic team in a thriving retail environment. With competitive benefits and a focus on work-life balance, we empower our employees to make a meaningful impact in the pet care industry while enjoying the perks of working for a major UK retailer.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor - Walkden in Manchester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Pets at Home Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Pets at Home Limited and let us see your personality shine through!
We think you need these skills to ace Client Care Advisor - Walkden in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Pets at Home Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Pets at Home Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Pets at Home Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Pets at Home Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Pets at Home Limited will surely appreciate.
