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- Tasks: Provide exceptional customer service and build strong relationships with pet owners.
- Company: Join a passionate team at Pets at Home, dedicated to pet care.
- Benefits: Enjoy competitive pay, paid holidays, and a 20% discount in stores.
- Why this job: Make a real difference in the lives of pets and their owners.
- Qualifications: Strong communication skills and a passion for pets are essential.
- Other info: Flexible shifts available, with opportunities for career progression.
The predicted salary is between 11 - 14 £ per hour.
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us.
Availability required: 3-4 days, will include Saturday and Sunday. Please ensure you're able to travel to the store for shifts between the hours of 7am - 8:30pm. Overtime and progression available.
Responsibilities:
- Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
- Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
- Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
- Eagerness to Learn: A keen interest in ongoing learning and professional development.
- Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
- Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
- Flexibility: Flexibility to work shifts that may include evenings, weekends and some bank holidays.
About the Company / Diversity & Inclusion: At Pets at Home, everything we do is about understanding and caring for pets. Pets are amazing. If we're down, they lift us up. If we're lonely, they're our company. If we need a friend, they listen. Pets improve our health. Increase our life expectancy. Lower our blood pressure. They make us think. Make us care. And because pets are the best, they deserve the best. At Pets at Home, our trusted retail colleagues are here to give pets and their people exactly what they need. Our Vets for Pets colleagues are their voice when they can't tell us what's wrong. Our pet groomers are here to help them look and feel good. Our charitable foundation takes care of pets and their people in need. We're one pet family with a shared love of the animals who make us who we are. We know that there's nothing like the bond between pet and owner - many of us are pet owners too. And we're here to make that bond stronger than ever.
We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates. Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly. We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Benefits:
- Attractive rates of pay
- Paid holidays
- Additional leave for birthdays, and special occasions
- 20% colleague discount in Stores
- Discretional annual bonus scheme
- Access to other discounts and benefits
- Opportunity to do charity work in your local community
- Career progression
Store Colleague - Leighton Buzzard in Heath and Reach employer: Pets at Home Limited
Contact Detail:
Pets at Home Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - Leighton Buzzard in Heath and Reach
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pets at Home. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their pet-loving family.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Being able to share these stories will demonstrate your passion for providing outstanding service, which is key for a Store Colleague.
✨Tip Number 3
Show off your teamwork spirit! Be ready to discuss how you’ve collaborated with others in previous roles. Highlighting your ability to work well in a team will resonate with the hiring managers, as they value strong team players who can contribute to a positive work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. So, get your application in and let’s make some pet magic happen together!
We think you need these skills to ace Store Colleague - Leighton Buzzard in Heath and Reach
Some tips for your application 🫡
Show Your Passion for Pets: When you're writing your application, let your love for pets shine through! Share any experiences you have with animals and how they inspire you to provide top-notch customer service.
Tailor Your Application: Make sure to customise your application to highlight the skills mentioned in the job description. Talk about your communication skills, problem-solving abilities, and how you work well in a team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to convey your thoughts, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our pet-loving team!
How to prepare for a job interview at Pets at Home Limited
✨Know Your Pets
Brush up on your knowledge about different pets and their needs. Being able to discuss pet care topics will show your passion and expertise, which is crucial for a Store Colleague role.
✨Customer Service Scenarios
Prepare for common customer service scenarios you might face. Think about how you would handle difficult questions or complaints, as demonstrating effective problem-solving skills will impress the interviewers.
✨Show Your Team Spirit
Be ready to talk about your experiences working in teams. Highlight how collaboration has helped you achieve goals in previous roles, as teamwork is key in providing excellent customer service.
✨Flexibility is Key
Since the role requires flexibility with shifts, be honest about your availability. Showing that you're willing to work weekends and evenings will demonstrate your commitment to the job.
