Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional service to clients and their pets while managing bookings and payments.
- Company: Join the friendly team at Thurrock Vets for Pets, where passion meets care.
- Benefits: Enjoy discounts, private healthcare, career development, and a supportive work environment.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Customer care experience preferred; love for pets is essential.
- Other info: Flexible hours with opportunities for career progression in the veterinary industry.
The predicted salary is between 28800 - 43200 £ per year.
If you enjoy providing great service and working in a team, we have just the opportunity for you here at Thurrock Vets for Pets! Your focus is to provide an exceptional service to our clients and the best care possible to their pets, acting as a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
Your great client service during a client's visit will ensure their absolute satisfaction and that they leave knowing they have received exceptional service and look forward to their next visit. You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must. You'll be working 30 hours a week including 1 in 4 weekends on a rota basis.
Responsibilities- You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
- You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
- You are calm, attentive and always focus on the clients' needs.
- You will bring enthusiasm and drive to your role.
- Your passion for service is matched with your love of pets.
- You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
- Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
- Receptionist experience would be preferred but not essential.
- We are looking for someone who would like to build their career in customer care within the veterinary industry.
- Someone who has a strong background/previous experience of customer care would be preferred.
- In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
- We are happy to offer career progression for the right candidate.
- 20% discount at the Vet Group, Pets at Home and the Groom Room
- Private Healthcare Insurance
- Access to discounts and cashbacks
- In-house career development opportunities
- Pension
- Holiday allowance
- Free car parking
Senior Client Care Advisor - West Thurrock in Grays employer: Pets at Home Limited
Contact Detail:
Pets at Home Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Care Advisor - West Thurrock in Grays
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thurrock Vets for Pets. Understand their values and services so you can show how your passion for client care aligns with their mission.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and prepare your answers. Use examples from your past experiences to demonstrate your skills in handling different situations.
✨Tip Number 3
Show your personality! During the interview, let your enthusiasm for pets and client care shine through. Remember, they’re looking for someone who can create a welcoming atmosphere, so be yourself and let that infectious personality come out!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Senior Client Care Advisor - West Thurrock in Grays
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any personal experiences you have with pets or how you've helped others in similar situations. This will show us that you're not just looking for a job, but that you genuinely care about providing exceptional service to our furry friends.
Highlight Your Customer Care Skills: Make sure to emphasise your previous experience in customer care. We want to see how you've built strong relationships with clients in the past and how you’ve handled challenging situations. Use specific examples to illustrate your skills and show us why you’d be a great fit for our team!
Be Friendly and Approachable: Your personality is key in this role! In your application, convey your friendly and welcoming nature. We’re looking for someone who can create a warm atmosphere for our clients and their pets, so don’t be afraid to let your character shine through in your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us that you’re keen and ready to join our team at Thurrock Vets for Pets!
How to prepare for a job interview at Pets at Home Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Senior Client Care Advisor role. Familiarise yourself with the responsibilities and how they relate to providing exceptional service to clients and their pets. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully interacted with clients in the past. Think of specific situations where you provided excellent customer service or handled difficult conversations, especially in a pet-related context.
✨Demonstrate Your Computer Literacy
As you'll be using an online booking system, it's essential to show that you're comfortable with technology. Brush up on any relevant software skills and be ready to discuss your experience with similar systems. If you have any examples of how you've used tech to improve client interactions, share those!
✨Bring Your Passion for Pets
Let your love for animals shine through during the interview. Share personal stories about your experiences with pets and how they inspire you to provide great service. This will not only show your passion but also help you connect with the interviewers on a personal level.
