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- Tasks: Provide exceptional customer service and build strong relationships with pet owners.
- Company: Join a passionate team at a leading pet care centre.
- Benefits: Attractive pay, paid holidays, birthday leave, and 20% store discount.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Strong communication skills and a commitment to customer service.
- Other info: Flexible shifts with opportunities for career progression and community charity work.
The predicted salary is between 11 - 16 £ per hour.
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us.
Responsibilities
- Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
- Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
- Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
- Eagerness to Learn: A keen interest in ongoing learning and professional development.
- Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
- Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
- Flexibility: Flexible to work shifts that may include evenings, weekends and some bank holidays.
Qualifications / Requirements
- Demonstrated commitment to customer service excellence
- Good verbal and written communication skills
- Ability to work collaboratively in a team
- Flexible approach to shifts including evenings, weekends, and some bank holidays
Benefits
- Attractive rates of pay
- Paid holidays
- Additional leave for birthdays, and special occasions
- 20% colleague discount in Stores
- Discretional annual bonus scheme
- Access to other discounts and benefits
- Opportunity to do charity work in your local community
- Career progression
Store Colleague - Farnborough employer: Pets at Home Limited
Contact Detail:
Pets at Home Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - Farnborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and what makes them tick. This way, you can show off your passion for pets and customer service, which is exactly what they’re looking for.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, try role-playing with a friend or family member. This will help you articulate your thoughts clearly and confidently during the interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Don’t forget to highlight your eagerness to learn! Employers love candidates who are keen on personal development. Share any relevant training or courses you’ve taken that relate to customer service or teamwork.
We think you need these skills to ace Store Colleague - Farnborough
Some tips for your application 🫡
Show Your Passion for Pets: Let your love for pets shine through in your application! We want to see how your enthusiasm for animals can translate into exceptional customer service. Share any relevant experiences that highlight your commitment to pet care.
Communicate Clearly: Strong communication skills are key for us, so make sure your written application is clear and concise. Use simple language and avoid jargon to ensure we understand your message without any confusion.
Highlight Teamwork Experience: Since teamwork is crucial in our stores, mention any past experiences where you collaborated with others. We’re looking for examples that show how you contributed to a team’s success and how you can bring that spirit to our pet care centres.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Don’t miss out on this opportunity!
How to prepare for a job interview at Pets at Home Limited
✨Show Your Passion for Pets
Make sure to express your love for pets during the interview. Share any personal experiences you have with animals, whether it's owning a pet or volunteering at an animal shelter. This will demonstrate your genuine interest in the role and align with the company's values.
✨Highlight Your Customer Service Skills
Prepare specific examples of how you've provided exceptional customer service in the past. Think about situations where you went above and beyond to help a customer or resolved a tricky issue. This will show that you understand the importance of customer satisfaction in a retail environment.
✨Demonstrate Strong Communication
Practice clear and concise communication before the interview. You might want to rehearse common interview questions and answers with a friend. Being articulate will help you convey your thoughts effectively and show that you can engage well with customers.
✨Emphasise Teamwork and Flexibility
Be ready to discuss your experience working in teams and how you adapt to different situations. Mention any previous roles where you had to collaborate with others or adjust your schedule. This will highlight your ability to fit into their team-oriented culture and your willingness to work flexible hours.
