At a Glance
- Tasks: Deliver exceptional customer service and support clients and their pets in a veterinary setting.
- Company: Join Rayleigh Vets for Pets, where we care for our people as much as our patients.
- Benefits: Enjoy discounts, career development, a pension scheme, and generous holiday allowance.
- Other info: Flexible 20-hour work week with weekend shifts; perfect for students looking to gain experience.
- Why this job: Make a real difference every day while working with animals and helping their owners.
- Qualifications: Experience in customer care or veterinary settings preferred; must be friendly and proactive.
The predicted salary is between 10.8 - 13.2 £ per hour.
Are you passionate about delivering outstanding customer service and thriving as part of a supportive, collaborative team?
At Rayleigh Vets for Pets, we care just as deeply about our people as we do about our patients.
We’re delighted to be recruiting a Client Care Advisor to join our friendly and dedicated practice team.
What your day will look like
- Delivering exceptional service to clients while ensuring their pets receive the highest standard of care, acting as a vital link between clients and the clinical team.
- Building strong, trusting relationships with clients, their pets, and colleagues across the practice.
- Creating positive client experiences so every visit feels welcoming, reassuring, and worth returning for.
- Greeting clients warmly, offering guidance and support, processing payments, and arranging future appointments with care and efficiency.
- Helping to ensure the smooth daily running of the practice using our online booking systems—strong computer skills are essential.
This is a permanent position working 20 hours per week.
The role includes 1 in 4 weekends, with shifts on Saturday from 9am–5pm and Sunday from 10am–4pm.
Weekday shifts will include a mixture of early starts from 8am and later finishes up to 7pm.
Salary will be in line with National Minimum Wage.
What we’re looking for
- Previous experience in a veterinary setting or customer care environment is preferred.
- A friendly, approachable individual who enjoys being the welcoming face of the practice.
- Someone proactive and confident, with a good understanding of practice services and a willingness to keep learning.
- A calm, attentive communicator who always puts clients first.
- Enthusiasm, motivation, and a genuine passion for delivering excellent service—plus a love for animals.
- The ability to handle a variety of situations with empathy and professionalism, from supporting clients during difficult moments to celebrating a puppy’s first visit.
- A true team player who helps create a positive, welcoming environment for both clients and colleagues.
In short, you enjoy a busy role, love helping people and their pets, and take pride in making a real difference every day.
Benefits
In return, we offer a 20% discount at the Vet Group, Pets at Home, and the Groom Room, access to discount and cashback schemes, in-house career development opportunities, a pension scheme, and a generous holiday allowance.
Location
SS6 7JN
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference.
We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People.
Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities.
Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
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Client Care Advisor in Essex employer: Pets at Home Limited
At Pets at Home Limited, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through tailored development programmes and the opportunity to lead a dynamic team in a thriving retail environment. With competitive benefits and a focus on work-life balance, we empower our employees to make a meaningful impact in the pet care industry while enjoying the perks of working for a major UK retailer.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor in Essex
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pets at Home Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pets at Home Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Care Advisor in Essex
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pets at Home Limited:Your cover letter is your chance to shine! Tell us why you want to work at Pets at Home Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pets at Home Limited!
How to prepare for a job interview at Pets at Home Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
