At a Glance
- Tasks: Coordinate fulfilment activities to ensure timely and efficient order delivery.
- Company: Join a diverse team inspired by the values of pets, promoting inclusivity.
- Benefits: Competitive salary, flexible working options, and opportunities for personal growth.
- Other info: Dynamic role with opportunities for continuous improvement and career advancement.
- Why this job: Make a real impact on customer satisfaction in a fast-paced e-commerce environment.
- Qualifications: Experience with Metapack and strong problem-solving skills required.
The predicted salary is between 29700 - 36300 £ per year.
As our Carrier & Fulfilment Coordinator, you'll play a key role in ensuring our customers receive their orders on time and with minimal fuss.
Working closely with carrier partners and internal stakeholders, you'll coordinate day-to-day fulfilment activities, helping to ensure orders are processed, dispatched and delivered accurately, efficiently and cost-effectively.
You'll be responsible for monitoring delivery performance, identifying opportunities to improve service and resolving fulfilment issues when they arise.
Building strong relationships with carrier partners will be central to your success, enabling you to drive service excellence while balancing customer expectations and business requirements.
A key part of this role will involve working with Metapack to manage carrier integrations, shipment tracking and delivery performance.
We're looking for someone with previous experience using Metapack who can quickly become a trusted expert within the team, helping to optimise fulfilment processes and support a seamless customer delivery experience.
This is a unique opportunity to combine operational excellence with technical expertise, taking ownership of carrier performance, fulfilment processes and Metapack administration in a fast-paced ecommerce environment.
- Manage day-to-day carrier operations, ensuring orders are dispatched and delivered on time.
- Build strong relationships with carrier partners to maintain high service standards.
- Monitor carrier performance against agreed SLAs and KPIs.
- Investigate and resolve delivery issues, including delays, damages and lost shipments.
- Work closely with internal teams to minimise fulfilment disruptions and improve the customer experience.
- Ensure orders are processed accurately and within agreed dispatch timelines.
- Proactively identify delivery risks and take action to prevent service failures.
- Manage claims, returns, proof-of-delivery requests and customer escalations.
- Analyse delivery and fulfilment performance, identifying opportunities to improve efficiency and reduce costs.
- Produce regular performance reports and support carrier review meetings.
- Drive continuous improvement initiatives across fulfilment and delivery operations.
- Maintain accurate operational records and ensure compliance with shipping requirements.
- Experience working with a final mile routing Management System
- Proven experience in order lifecycle allocation
- Experience working in or with cross-functional teams
- Demonstrated ability to manage incident resolution, root cause analysis, and issue escalation
- Strong understanding of final mile delivery
- Familiarity with system integration flows
- Basic knowledge of API interactions
Pets just see people.
They aren't biased and they don't discriminate.
We take our inspiration from pets, and we value and respect difference in all its forms.
Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this.
We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.
Carrier & Fulfilment Specialist in England employer: Pets at Home Limited
At Pets at Home Limited, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through tailored development programmes and the opportunity to lead a dynamic team in a thriving retail environment. With competitive benefits and a focus on work-life balance, we empower our employees to make a meaningful impact in the pet care industry while enjoying the perks of working for a major UK retailer.
StudySmarter Expert Advice🤫
We think this is how you could land Carrier & Fulfilment Specialist in England
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Pets at Home Limited and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Pets at Home Limited!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Pets at Home Limited keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Carrier & Fulfilment Specialist in England
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Pets at Home Limited:This is your chance to really connect with the team at Pets at Home Limited. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Pets at Home Limited
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Pets at Home Limited.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Pets at Home Limited that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Pets at Home Limited. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
