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- Tasks: Provide exceptional service to clients and their pets while managing bookings and payments.
- Company: Join a friendly veterinary practice dedicated to pet care and client satisfaction.
- Benefits: Enjoy discounts, career development, pension, and holiday allowance.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Strong communication skills and a passion for pets are essential.
- Other info: Full-time role with a supportive team and a vibrant work environment.
The predicted salary is between 12 - 16 £ per hour.
Overview
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. Your great client service during a client's visit will ensure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must. This role is full-time working 31.5 hours per week, including 1 in 4 Saturdays (8:45am-12:45pm).
Responsibilities
- You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
- You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
- You are calm, attentive and always focus on the clients' needs.
- You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
- You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
- Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
- In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. The salary for this role is £12.21 per hour.
Client Care Advisor - Hull employer: Pets at Home Limited
Contact Detail:
Pets at Home Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Advisor - Hull
✨Tip Number 1
Get to know the company! Research their values and services so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your people skills! Since you'll be the friendly face for clients and their pets, role-play scenarios with friends or family. This will help you feel more at ease when dealing with real-life situations.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with online booking systems and other software that might be used in the practice. Being computer literate will give you an edge and show you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us at StudySmarter and making a difference in client care.
We think you need these skills to ace Client Care Advisor - Hull
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any experiences you have with pets or in customer service that highlight your enthusiasm. We want to see that you genuinely care about providing exceptional service to our clients and their furry friends.
Be Personable and Friendly: Remember, you're applying for a role where building relationships is key. Use a warm and approachable tone in your application. We’re looking for someone who can create a welcoming atmosphere, so let your personality come through in your writing!
Highlight Your Computer Skills: Since you'll be using our online booking system, it's important to mention your computer literacy. Include any relevant experience with similar systems or software. We need someone who can confidently manage bookings and payments, so show us you’ve got the skills!
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and get back to you. Plus, it shows you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Pets at Home Limited
✨Know Your Stuff
Make sure you’re familiar with the services offered by the practice. Brush up on common pet care questions and be ready to discuss how you can support clients and their pets. This will show your enthusiasm and readiness to provide exceptional service.
✨Show Your Personality
This role is all about building relationships, so let your personality shine through! Be warm, friendly, and approachable during the interview. Share stories that highlight your passion for pets and helping people, as this will resonate well with the interviewers.
✨Practice Active Listening
During the interview, demonstrate your ability to listen attentively. When asked questions, take a moment to think before responding, ensuring you address the interviewer’s concerns fully. This skill is crucial for understanding client needs in the role.
✨Be Tech-Savvy
Since you'll be using an online booking system, it’s important to showcase your computer literacy. If you have experience with similar systems, mention it! If not, express your willingness to learn quickly and adapt to new technologies.
