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- Tasks: Provide exceptional customer service and support pet care in our vibrant store.
- Company: Join a passionate team at Pets at Home, dedicated to pet welfare.
- Benefits: Enjoy competitive pay, paid holidays, and a 20% discount for colleagues.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Strong communication skills and a love for teamwork are essential.
- Other info: Flexible shifts available, with opportunities for career progression.
The predicted salary is between 11 - 13 £ per hour.
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. Availability required 3-4 days, will include evenings during the week and full availability Saturday and Sunday and are able to travel to the store between the hours of 7am - 8:30pm.
Responsibilities
- Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
- Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
- Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
- Eagerness to Learn: A keen interest in ongoing learning and professional development.
- Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
- Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
- Flexibility: Flexible to work shifts that may include evenings, weekends and some bank holidays.
Qualifications
- Availability to work 3-4 days per week with evening and weekend requirements as described above.
- Strong customer service orientation and communication skills.
- Ability to work collaboratively in a team and adapt to a dynamic retail environment.
Benefits
- Attractive rates of pay
- Paid holidays
- Additional leave for birthdays, and special occasions
- 20% colleague discount in Stores
- Discretional annual bonus scheme
- Access to other discounts and benefits
- Opportunity to do charity work in your local community
- Career progression
At Pets at Home, everything we do is about understanding and caring for pets. We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates. Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly. We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. If you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Store Colleague - Basildon employer: Pets at Home Limited
Contact Detail:
Pets at Home Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - Basildon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pets at Home. Understand their values and what makes them tick. This way, you can show off your passion for pets and customer service during your chat.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, try role-playing with a friend or family member. This will help you feel more confident when engaging with customers and answering their questions.
✨Tip Number 3
Show your problem-solving skills! Think of examples from your past experiences where you’ve resolved issues quickly. Be ready to share these stories in your interview to demonstrate how you can handle challenges effectively.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way to ensure we get your details and can consider you for the Store Colleague position. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Store Colleague - Basildon
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for pets shine through! Share any experiences you have with animals or how you've provided great customer service in the past. We want to see that you're genuinely excited about joining our team.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. Focus on your communication skills, problem-solving abilities, and teamwork experience. This will help us see why you're a perfect fit for the role!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your key points stand out!
Apply Through Our Website: Don't forget to submit your application through our website! This ensures it gets to the right place and helps us manage everything smoothly. Plus, it shows you're keen to join our team at Pets at Home!
How to prepare for a job interview at Pets at Home Limited
✨Know Your Stuff About Pets
Before the interview, brush up on your knowledge of pets and pet care. Familiarise yourself with common pet products and services offered by the company. This will not only show your passion for pets but also help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about specific situations where you went above and beyond to help a customer. This will demonstrate your strong customer service orientation and problem-solving skills.
✨Be Ready to Discuss Teamwork
Since teamwork is crucial in this role, come prepared with examples of how you've successfully collaborated with others in previous jobs. Highlight your ability to adapt and work well in a team environment, as this will resonate with the interviewers.
✨Flexibility is Key
Make sure to express your willingness to work flexible hours, including evenings and weekends. Being open about your availability shows that you're committed and ready to meet the demands of the job, which is something they value highly.
