Pets at Home Group seeks a Quality Improvement & Complaints Resolution Lead to join our Veterinary Services team. Based in Handforth with hybrid 1–2 days in the Cheshire office, you’ll manage complex clinical complaints, support practices and drive quality improvement across our network.
You’ll work with Veterinary Development Managers and colleagues to strengthen patient safety, governance and data-informed decision making, including responsible AI use.
Quality Improvement & Complaints Lead | Hybrid employer: Pets at Home Group
Pets at Home Group is an attractive employer due to its commitment to employee wellbeing and professional development. The company offers competitive pay, generous holiday allowances, and a supportive work culture focused on pet care excellence. Employees have the opportunity to grow within a passionate team dedicated to making a difference in the lives of pets and their owners.
