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For Companies At a Glance
- Tasks: Support customers by answering calls and resolving their queries with empathy.
- Company: Join M&S Bank, a trusted financial partner bringing sparkle to banking.
- Benefits: Enjoy hybrid working, competitive salary, 25 days holiday, and discounts at M&S.
- Why this job: Be part of a diverse team focused on customer satisfaction and community impact.
- Qualifications: No prior experience needed; just bring enthusiasm and a passion for helping others.
- Other info: Flexible shifts include evenings and weekends; perfect for students seeking work-life balance.
The predicted salary is between 19200 - 33600 £ per year.
Overview
M and S Bank Customer Contact Centre Advisor
Chester (Hybrid) Salary starting from £24,000 + annual bonus
About M&S Bank
We’re proud to bring the trusted values of Marks & Spencer into banking by giving money more sparkle. As part of HSBC, M&S Bank offers a unique blend of retail heritage and financial expertise. We’re here to make banking feel more personal – and that starts with how we support our people.
The Opportunity
This is more than a customer service role – it’s a launchpad for your career. Whether you’re new to financial services or looking to grow, we’ll support your development every step of the way.
What You\’ll Do
- Be the first point of contact for customers via phone
- Provide support, resolve queries, and guide customers through our digital banking services
- Handle complaints with empathy and ownership
- Suggest improvements to enhance the customer experience
What You\’ll Bring
- Passion for helping people and solving problems
- Strong communication and listening skills
- Confidence using digital tools and the ability to learn and use various systems and applications
- Resilience and a willingness to learn
- No contact centre experience needed – full training provided
What You\’ll Get
- Hybrid working
- 25 days\’ holiday + bank holidays
- Annual bonus scheme
- M&S shopping discount (post-probation)
- On-site gym and Starbucks
- Flexible benefits including pension, retail discounts, and wellbeing support
- One paid volunteering day per year
- Recognition through Spotlight awards and access to M&S Bank Arena events
Our contact centre is open 8am-8pm 7 days a week, so your working pattern will include some weekends and evenings. We’ll chat through shift patterns during the recruitment process.
Apply now and start building a career with real progression at M&S Bank.
Applications are open to UK residents over the age of 18 currently with a valid right to work in the UK. We are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. If you are on a student visa that does not allow 35 hours per week, we will not be able to progress your application.
Application Process
- Online Contact Centre Skills Assessment
- A telephone-based Recruiter Interview
- Final face-to-face interview with the business and an online Values Based Assessment
Email: HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Telephone: +44 2078328500
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Email: If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Telephone: +44 207 832 8500
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M and S Bank Customer Contact Centre Advisor employer: Petrowatch
Contact Detail:
Petrowatch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M and S Bank Customer Contact Centre Advisor
✨Tip Number 1
Familiarise yourself with M&S Bank's values and mission. Understanding their commitment to customer service and inclusivity will help you align your responses during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Practice active listening skills. Since the role involves handling customer queries and complaints, demonstrating your ability to listen and respond empathetically can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues, as this will highlight your resilience and customer-focused mindset.
✨Tip Number 4
Show enthusiasm for learning new digital tools. Since the role requires helping customers navigate digital platforms, expressing your eagerness to learn and adapt to new technologies will demonstrate your suitability for the position.
We think you need these skills to ace M and S Bank Customer Contact Centre Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what M&S Bank is looking for in a Customer Contact Centre Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job requirements. Emphasise your customer service experience, communication skills, and any relevant achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to M&S Bank's mission.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your tone is professional yet approachable, reflecting the values of M&S Bank.
How to prepare for a job interview at Petrowatch
✨Show Your Customer Focus
Emphasise your passion for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with M&S Bank's mission to delight customers.
✨Demonstrate Active Listening Skills
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are genuinely interested in understanding customer needs, which is crucial for a Customer Contact Centre Advisor.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations or complaints. Prepare specific examples of how you've resolved issues in the past, highlighting your resilience and problem-solving skills, which are key traits for this role.
✨Familiarise Yourself with Digital Tools
Since the role involves acting as a digital advocate, brush up on your knowledge of common digital platforms and tools. Be ready to discuss how you can help customers navigate these platforms effectively, showcasing your good digital skills.
