At a Glance
- Tasks: Provide technical support for IT applications and resolve production issues.
- Company: Join Petroineos, a leading energy trading company in London.
- Benefits: Competitive salary, bonuses, private medical insurance, and 25 days holiday.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Be part of a dynamic team improving IT services in the energy sector.
- Qualifications: Degree in a relevant field and understanding of ETRM systems.
The predicted salary is between 36000 - 60000 £ per year.
Petroineos Trading Limited is an international integrated energy trading company based in London, UK. The role is an Application Support Analyst reporting to the Application Support Manager.
Responsibilities:
- Provide technical and functional support for IT managed applications to investigate and resolve production issues.
- Log and manage incidents through to resolution, including proactive communication with end users.
- Escalate and track issues to 3rd line support (internal and 3rd parties) and ensure resolution.
- Understand the level of service and availability associated with each system (SLAs) and strive to achieve this.
- Ensure releases and changes are adequately managed, correctly documented and have a sufficient roll‑back plan.
- Develop production support infrastructure, processes and procedures to improve quality of service.
- Define and maintain clear documentation explaining how to resolve key software issues and continually refine this documentation as products enter production use.
- Manage end‑of‑day application processes.
- Enter approved master data into systems following business approval.
- Provide support in fail‑over to disaster recovery environments.
Skills, Knowledge and Expertise:
- Degree or equivalent qualification in a relevant field.
- Understanding of ETRM systems (preferably Openlink Endur, Amphora Symphony and/or Planlogic EoS).
- Understanding of core trading processes.
- Proven ability to work within a team and drive improvements.
- Adapt to and manage the changing priorities of the business, set realistic expectations and deliver to these expectations.
Benefits:
- The role offers a competitive salary commensurate with experience and discretionary bonuses based on performance.
- A comprehensive benefits package includes private medical insurance, travel insurance, dental insurance, gym reimbursement scheme, a 10% contributory pension scheme and 25 days of holiday allowance.
Application Support Analyst in City of London employer: Petroineos Trading Limited
PetroChina International is an exceptional employer, offering a dynamic work environment in the heart of London, where innovation meets opportunity. With a strong focus on employee growth, the company provides comprehensive benefits, including private medical coverage, generous holiday allowances, and a supportive culture that encourages collaboration and entrepreneurial spirit. As part of a global leader in commodity trading, you will have the chance to build a dedicated Aluminium trading desk while leveraging PetroChina's extensive resources and network for professional development and success.
Contact Details:
Petroineos Trading Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in City of London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Petroineos Trading Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Petroineos Trading Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Petroineos Trading Limited!
✨Direct Apply to Petroineos Trading Limited
Let's not forget to apply directly through the Petroineos Trading Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Analyst in City of London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Petroineos Trading Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Petroineos Trading Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Petroineos Trading Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
