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For Companies At a Glance
- Tasks: Support and maintain trading systems, ensuring they run smoothly and efficiently.
- Company: Join Petroineos, a leading energy trading company in Europe, established through a joint venture.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that drives improvements and enhances customer service in the energy sector.
- Qualifications: A degree or equivalent in a relevant field is preferred; understanding of ETRM systems is a plus.
- Other info: Candidates must have permission to work in the UK by the start of employment.
The predicted salary is between 36000 - 60000 £ per year.
Petroineos comprises trading and refining joint ventures between PetroChina International (London) Company Limited and INEOS. Established in 2011, Petroineos is one of Europe’s leading International Integrated Energy Trading Companies. In addition to third-party trading, Petroineos Trading's key functions include the supply of Crude Oil to Petroineos and PetroChina refineries and the arrangement of the sale and distribution of the various products that are produced from the refineries. Products traded by Petroineos include both Crude Oil and Refined Oil Products.
Reporting to the Application Support Team Lead, the main purpose of this role is to protect and maintain the production environment of PITL trading systems, primarily Openlink Endur, Amphora Symphony, Planlogic EoS, credit cube and Datagenic. The Application Support Analyst will ensure that these systems are available and functioning in line with business expectations, running End of Day processes as well as implementing auditable processes and improvements to continually improve customer service.
Responsibilities
- Provide technical, and where possible, functional support for IT Managed applications to investigate and attempt to resolve production issues.
- Log and manage incidents through to resolution, including reporting and regular pro-active communication with end users.
- Where required escalate and ensure tracking and resolution of issues by 3rd line support (internal and 3rd parties).
- Understand the level of service and availability associated with each system (SLA’s) and strive to achieve this.
- Ensure releases and changes are adequately managed, are correctly documented and have a sufficient roll back plan.
- Develop production support infrastructure, processes and procedures to improve the quality of service.
- Clearly understand levels of support and boundaries of support for new software from delivery projects, ensuring projects provide adequate handover.
- Develop and maintain clear documentation explaining how to resolve key software issues, this documentation should be continually refined as the product beds into its production use.
- Manage end of day application processes.
- For specific systems, enter approved master data into system (following business approval).
- Where required provide support in the fail over to disaster recovery environment.
Person Requirements
- Degree or equivalent qualification in a relevant field preferred.
- Understanding of ETRM systems ideally Openlink Endur, Amphora Symphony and/or Planlogic EoS.
- Understanding of core trading processes.
- Proven ability to work within a team and drive improvements.
- Adapt to and manage the changing priorities of the business, set realistic expectations and deliver to these expectations.
- The successful candidate must have permission to work in the UK by the start of their employment.
Application Support Analyst employer: Petroineos Trading Limited
Contact Detail:
Petroineos Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with the specific ETRM systems mentioned in the job description, such as Openlink Endur and Amphora Symphony. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Brush up on your knowledge of core trading processes. Being able to speak fluently about how trading works and the challenges faced in this area will set you apart from other candidates and show that you can hit the ground running.
✨Tip Number 3
Prepare to discuss your experience with incident management and resolution. Think of specific examples where you've successfully logged and managed incidents, as well as how you communicated with end users throughout the process.
✨Tip Number 4
Showcase your ability to adapt to changing priorities. Be ready to share instances where you've had to pivot quickly in response to business needs, as this is crucial for the dynamic environment at Petroineos.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Application Support Analyst role. Emphasise any experience with ETRM systems like Openlink Endur or Amphora Symphony.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses how your background and skills make you a great fit for Petroineos. Mention your understanding of trading processes and your ability to manage incidents effectively.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in the past. This will demonstrate your capability to handle production issues as outlined in the job description.
Highlight Team Collaboration: Since the role requires working within a team, include examples of how you've collaborated with others in previous positions. This can help show that you can drive improvements and adapt to changing priorities.
How to prepare for a job interview at Petroineos Trading Limited
✨Know Your Systems
Familiarise yourself with the specific systems mentioned in the job description, such as Openlink Endur and Amphora Symphony. Being able to discuss your understanding of these systems and their functionalities will show your technical competence.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved production issues in the past. Highlight your ability to log incidents, manage them through to resolution, and communicate effectively with end users.
✨Understand Service Levels
Make sure you understand the concept of Service Level Agreements (SLAs) and be ready to discuss how you would strive to meet these expectations. This shows that you are aware of the importance of service quality in an application support role.
✨Show Team Spirit
Be prepared to talk about your experience working within a team and driving improvements. Companies value candidates who can adapt to changing priorities and collaborate effectively with others.
