Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support for IT applications and resolve production issues.
- Company: Join Petroineos, a leading energy trading company in London.
- Benefits: Enjoy competitive salary, bonuses, and comprehensive health benefits.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Degree in a relevant field and understanding of ETRM systems preferred.
The predicted salary is between 36000 - 60000 £ per year.
Petroineos Trading Limited is an international integrated energy trading company based in London, UK. The role is an Application Support Analyst reporting to the Application Support Manager.
Responsibilities
- Provide technical and functional support for IT managed applications to investigate and resolve production issues.
- Log and manage incidents through to resolution, including proactive communication with end users.
- Escalate and track issues to 3rd line support (internal and 3rd parties) and ensure resolution.
- Understand the level of service and availability associated with each system (SLAs) and strive to achieve this.
- Ensure releases and changes are adequately managed, correctly documented and have a sufficient roll‑back plan.
- Develop production support infrastructure, processes and procedures to improve quality of service.
- Define and maintain clear documentation explaining how to resolve key software issues and continually refine this documentation as products enter production use.
- Manage end‑of‑day application processes.
- Enter approved master data into systems following business approval.
- Provide support in fail‑over to disaster recovery environments.
Skills, Knowledge and Expertise
- Degree or equivalent qualification in a relevant field.
- Understanding of ETRM systems (preferably Openlink Endur, Amphora Symphony and/or Planlogic EoS).
- Understanding of core trading processes.
- Proven ability to work within a team and drive improvements.
- Adapt to and manage the changing priorities of the business, set realistic expectations and deliver to these expectations.
Benefits
The role offers a competitive salary commensurate with experience and discretionary bonuses based on performance. A comprehensive benefits package includes private medical insurance, travel insurance, dental insurance, gym reimbursement scheme, a 10% contributory pension scheme and 25 days of holiday allowance.
Application Support Analyst employer: Petroineos Trading Limited
Contact Detail:
Petroineos Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at Petroineos or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of ETRM systems. We recommend practising common application support scenarios so you can showcase your problem-solving skills when it counts.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit.
✨Tip Number 4
Apply through our website for the best chance! We make it easy for you to submit your application and stay updated on your status. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your relevant experience with IT applications and any specific knowledge of ETRM systems like Openlink Endur or Amphora Symphony. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your understanding of trading processes and your ability to manage incidents effectively.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their problem-solving abilities, especially when it comes to resolving production issues and managing SLAs.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Petroineos Trading Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around ETRM systems like Openlink Endur and Amphora Symphony. Be ready to discuss how you've used these systems in the past and how you can apply that experience to troubleshoot issues effectively.
✨Understand the Business Context
Familiarise yourself with core trading processes and how they relate to the role of an Application Support Analyst. This will help you demonstrate your understanding of the business and how your support can enhance operational efficiency.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved production issues in previous roles. Highlight your ability to log incidents, communicate with users, and escalate problems when necessary. This will show that you can handle the responsibilities outlined in the job description.
✨Be Ready for Scenario Questions
Expect questions that ask how you would manage changes or releases in a high-pressure environment. Think about your approach to documentation and rollback plans, as well as how you would ensure service levels are met. This will demonstrate your proactive mindset and attention to detail.