IT Infrastructure Engineer

We are seeking an experienced, motivated and effective Infrastructure Engineer to work with the IT Infrastructure Architecture Lead (ITIAL) and be responsible for escalated Support Desk tickets. They will also assist in project implementations and maintenance of the organisation's IT infrastructure, ensuring stability, security and regulatory compliance. The role requires effective communication and interpersonal skills. The candidate will have good experience in IT Infrastructure technologies, ideally including, but not limited to, servers, storage, hypervisors, networking, cloud (Azure), Microsoft 365 and Microsoft Enterprise software. This position is particularly suited for individuals from a Managed Service Provider background with proven strong troubleshooting and problem-solving skills and the ability to translate business user requirements into effective resolutions. The role plays a critical part in ensuring uninterrupted business operations and high stakeholder satisfaction.

Key Responsibilities

• Assist the IT Infrastructure Manager (ITIM) and ITIAL in ensuring that all systems supported by the IT Infrastructure department are running efficiently and effectively to augment and contribute to the department’s objectives.
• Assist the ITIAL in the implementation of and the adherence to the corporate IT Infrastructure Strategy.
• Take ownership of ticket escalations from the IT Service Desk.
• Be responsible for the review, triage and resolution or further escalation of said tickets.
• Work closely with the Service Desk and Senior Infrastructure engineers to ensure timely closure of tickets.
• As directed by the ITIAL, assist with deployment of high performance, secure and compliant IT Infrastructure solutions by translating business needs into tangible IT plans.
• Engage with third party vendors and internal departments and teams as required to ensure the successful completion of projects, maintenance tasks or escalated IT support tickets.
• Work with IT management to engage with HQ (Beijing) to understand new, or ad hoc, group company IT requirements.
• Liaise with London IT teams to provide effective solutions.
• Participate in IT audits ensuring Infrastructure meets corporate and regulatory requirements.
• Assist in the full Infrastructure lifecycle, including maintenance planning, asset tracking, license management and documentation (e.g. standard operating procedures, policies, controls).
• Mentor Service Desk engineers and provide technical guidance.
• Participate in on-call rota for critical incident response.
• Travel to international offices and other subsidiaries as required.

Skills, Knowledge and Expertise

Technical Experience is Required in the Following:

• Windows Server technologies (SCCM, Active Directory, File & Print, DFS)
• SAN Storage (NetApp, EMC)
• Microsoft 365 solutions (Entra ID, Exchange, SharePoint, Intune, Security)
• Citrix DaaS and Virtual Desktop Infrastructure
• Virtualisation technologies (VMware, Hyper-V)
• Data backup solutions (Commvault, Veeam)
• Understanding of cyber security best practices (e.g. zero trust, encryption, vulnerability & patch management)
• Dell & HPE server and workstation hardware
• Telephony support (Mitel, Cisco, Avaya)

Technical Experience is Desirable in the Following:

• Microsoft Azure (networking, storage, servers)
• Administration of Linux distributions (RedHat, Ubuntu)
• Administration of Containerisation solutions (Kubernetes)
• Cisco network switches (VLANs, Routing, security)
• Connectivity to trade venues, market data and third party vendors

Experience and Skills (Required):

• Degree or masters educated in a relevant subject
• Min 3 years of experience in IT infrastructure engineering (2nd/3rd line), cloud platforms, data centres and systems administration.
• Excellent interpersonal skills to work with cross-functional teams.
• Effective communication and stakeholder management capabilities.
• Enthusiasm, willingness to learn and share in equal measures.
• Ability to work to strict deadlines with competing priorities.
• Ability to work with minimum supervision, strong organisational skills, excellent verbal and written communication skills.
• Experience of being a part of small/mid-scale projects.
• Experience working with third party vendors and suppliers.
• Ability to understand and work in a complex global and multicultural environment.
• Fluency in Mandarin.

Experience and Skills (Desirable):

• Experience of working in a Commodities business.
• Experience with audit/compliance frameworks.
• Experience working in cross-border project environments.

Benefits

This role offers a competitive salary (commensurate with experience), plus a comprehensive benefits package, including Private Medical, Dental and Travel Insurance cover, Life Assurance, Annual Gym Allowance, Contributory Pension Scheme, 25 days annual leave, Discretionary Bonus, and more. This is a full-time position, with the successful candidate being required to attend the London office 4 days per week.