Apprentice - Admin Support Assistant

Closes in 3 days (Friday 5 September 2025)

North Devon Council are looking to recruit an Apprentice – Admin Support Assistant. To be trained to provide technical, administrative and clerical support to the Revenues and Benefits Team, including the use of various IT systems for extraction and accurate input of data. Accurately sort and index incoming post.

Hours: Monday to Friday, between 9.00am – 5.00pm. 37 hours a week.

Duration: 2 years

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you\’ll do at work

• Scan correspondence and forms using Document Imaging System
• Accurately sort and index incoming post
• Accurately and efficiently maintain records, legislative manuals and supplies of stationery
• Process and issue council tax and non-domestic rates bills
• Deal with basic customer telephone enquiries

Where you\’ll work

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others\’ work. Maintains records and files, handles confidential information in compliance with the organisation\’s procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
• You will receive on-the-job training from our experienced Revenues and Benefits team
• You will attend Petroc one day per week and study towards a Level 3 Business Administration qualification

Requirements

GCSE in:

• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Motivated

Other requirements

Experience of using Excel spreadsheets. Ability to organise and prioritise workloads.

About this employer

North Devon has 419 square miles of some of Britain\’s finest countryside and coastline including 66 square miles of outstanding natural beauty. Sandy beaches provide some of the best surfing in the UK.Our Mission – to improve the quality of life for everyone in North DevonOur Vision – we will provide value for money and seek to improve the efficiency of everything we do

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition.This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme.You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

• This is a temporary post for up to two years. During your apprenticeship, you will have the opportunity to apply for internal, as well as any external, vacancies

The contact for this apprenticeship is:

PETROC

The reference code for this apprenticeship isVAC1000338729.

Apply now

Closes in 3 days (Friday 5 September 2025)

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After signing in, you’ll apply for this apprenticeship on the company\’s website.

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