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- Tasks: Support a manufacturing site with IT issues, from software to hardware.
- Company: Join a dynamic team at a leading manufacturing company.
- Benefits: Enjoy a competitive salary and the chance to work in various locations.
- Why this job: Gain hands-on experience in IT support while enhancing your problem-solving skills.
- Qualifications: 3-5 years of IT support experience and a relevant degree required.
- Other info: This is a 12-month contract with opportunities for growth.
The predicted salary is between 24000 - 28800 £ per year.
The IT Support Engineer is responsible for supporting a manufacturing site of about 80 employees for all things IT. This is a 12 month contract with occasional travel to other company offices.
Key Responsibilities:
- Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications (SAP, Microsoft Windows, Office 365, Android, iOS).
- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
- Interact and work alongside 1st Line Service Desk as required.
- Accurately record, update and document requests using the IT service desk system.
- Install and configure new IT equipment.
- Resolve incidents and upgrade different types of software and hardware.
- Resolve incidents with printers, copiers and scanners.
- Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
- Communicate effectively with technical and non-technical colleagues at all levels in the organization.
- Create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
The ideal candidate will have:
- Experience as a deskside support specialist within a manufacturing environment (3 - 5 years).
- Experience with MRP systems (ideally SAP) (3 - 5 years).
- Experience with all End User Microsoft products.
- End user support and soft skills - in person and over phone.
- Network troubleshooting skills - ping, traceroute, etc.
- Minimum of bachelor’s degree in relevant subject.
- Good knowledge around IT infrastructure and networks.
- Experience walking end users through troubleshooting steps over phone (3 - 5 years).
Contact Detail:
Petrie Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (12 month contract)
✨Tip Number 1
Familiarise yourself with the specific software and hardware mentioned in the job description, especially SAP and Microsoft products. Having hands-on experience or even completing relevant online courses can give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, particularly for network issues. Being able to demonstrate your ability to diagnose and resolve problems quickly will show that you're ready to take ownership of IT incidents.
✨Tip Number 3
Prepare examples from your past experiences where you've provided excellent customer service in a technical role. This will help you convey your soft skills effectively, which are crucial for this position.
✨Tip Number 4
Network with professionals in the IT support field, especially those who have worked in manufacturing environments. They can provide insights and tips that could be beneficial during your application process.
We think you need these skills to ace IT Support Engineer (12 month contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an IT Support Engineer, especially in a manufacturing environment. Emphasise your skills with MRP systems like SAP and your proficiency with Microsoft products.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving abilities and customer service skills. Mention specific examples of how you've resolved IT issues in the past and how you can contribute to the team.
Highlight Technical Skills: In your application, clearly list your technical skills, including network troubleshooting and experience with various software applications. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Showcase Communication Skills: Since the role requires effective communication with both technical and non-technical colleagues, include examples in your application that illustrate your ability to explain complex IT concepts in simple terms.
How to prepare for a job interview at Petrie Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with software and hardware troubleshooting, especially with systems like SAP and Microsoft products. Highlight specific examples where you've successfully resolved issues in a manufacturing environment.
✨Demonstrate Customer Service Excellence
Since the role requires maintaining a first-class level of customer service, be ready to share instances where you effectively communicated with both technical and non-technical colleagues. Emphasise your ability to handle difficult situations with professionalism.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to walk the interviewer through your thought process when diagnosing and resolving IT incidents. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with the Company Culture
Research the company and its values before the interview. Understanding their work environment will help you tailor your answers to align with their culture, showing that you're not just a fit for the role but also for the team.
