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- Tasks: Answer calls, book appointments, and provide a warm welcome to pet owners.
- Company: Join CVS, one of the UK's largest veterinary service providers.
- Benefits: Earn £12.30 per hour, enjoy 5 weeks annual leave, and access mental health support.
- Other info: Clear career pathway for growth and development within the company.
- Why this job: Make a difference in pets' lives while working in a supportive team environment.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at PetMedics.
Location: To be based at our Worsley site
Contract: Permanent, Part-time
Hours: 32 hours per week
Shift Pattern: Working Monday - Friday with a share in the Weekend rota
About the role
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
What we’re looking for in our Veterinary Receptionist
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you
- Hourly rate will be £12.30 per hour
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders and lots more!
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click the 'Apply Now' button below.
Veterinary Receptionist - 32 hours per week in Manchester employer: PetMedics (Worsley)
Contact Detail:
PetMedics (Worsley) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - 32 hours per week in Manchester
✨Tip Number 1
Get to know the company! Before your interview, check out PetMedics and CVS online. Familiarise yourself with their values and services so you can show your passion for pets and how you fit into their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and demonstrate your excellent communication skills.
✨Tip Number 3
Show your personality! During the interview, let your enthusiasm for animals shine through. Share personal stories that highlight your customer service skills and empathy, as these are key for a Veterinary Receptionist.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Veterinary Receptionist - 32 hours per week in Manchester
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any personal experiences or stories that highlight your commitment to making pets a priority. We want to see that you genuinely care about the furry friends we serve.
Tailor Your Experience: Make sure to highlight your previous receptionist experience and any relevant skills. If you've worked in a veterinary setting before, mention it! We’re looking for someone who can hit the ground running, so show us how your background fits the role.
Communicate Clearly: Your written application is your first chance to impress us, so make it count! Use clear and concise language, and don’t forget to proofread for any typos. Good communication is key in this role, and we want to see that reflected in your application.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our team. Plus, it shows us you’re keen to join the CVS family!
How to prepare for a job interview at PetMedics (Worsley)
✨Know Your Stuff About Pets
Brush up on your knowledge of common pets and their needs. Being able to discuss pet care, health issues, and even the services offered at PetMedics will show your passion for animals and make you stand out.
✨Show Off Your Customer Service Skills
Prepare examples from your previous roles where you provided excellent customer service. Think about how you handled difficult situations or went the extra mile for a client, as this is crucial for a Veterinary Receptionist.
✨Practice Empathy and Communication
Since you'll be dealing with pet owners who may be stressed or emotional, practice how you would communicate with them. Role-play scenarios with a friend to demonstrate your empathy and ability to handle sensitive situations.
✨Familiarise Yourself with the Role
Review the day-to-day duties listed in the job description. Be ready to discuss how your previous experience aligns with these tasks, especially around booking appointments and handling queries, to show you're the perfect fit for the team.