At a Glance
- Tasks: Lead depot operations, manage customer relationships, and ensure top-notch service delivery.
- Company: Join a dynamic team in a leading vehicle rental company.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Be part of a culture that values teamwork, accountability, and continuous improvement.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Experience in transport or fleet operations and strong customer service skills required.
The predicted salary is between 40500 - 49500 £ per year.
Commercial & Customer Management
- Support achievement of depot revenue and profitability targets in line with company budgets.
- Build and maintain strong customer relationships through excellent service delivery and account management.
- Visit existing and prospective customers to maximise rental and contract opportunities.
- Support negotiation of rental rates and commercial agreements within delegated authority limits.
- Resolve customer issues, operational concerns, and service queries professionally and efficiently.
- Ensure adherence to company customer visit procedures and documentation standards.
- Support reduction of operational errors, damage costs, and unnecessary credit note generation.
Depot Operations
- Support the day-to-day management of depot operations, rental fleet activities, and transport operations.
- Manage vehicle allocation, utilisation, collections, deliveries, and customer fleet requirements.
- Minimise vehicle off-road (VOR) time through effective monitoring and daily EDJ management.
- Ensure maximum fleet availability and operational efficiency.
- Coordinate breakdown response and vehicle recovery activities.
- Support management of driver resources on a daily basis, ensuring all legal and operational requirements are met.
- Ensure adherence to Operator Licence (O Licence) regulations and transport compliance standards.
- Provide out-of-hours operational support on a rota basis where required.
- Oversee depot incident management processes and ensure incidents are appropriately investigated and recorded.
Compliance, Health & Safety
- Promote and maintain a safe working environment across all depot and workshop activities.
- Ensure compliance with DVSA regulations, Operator Licence requirements, health & safety legislation, and company procedures.
- Ensure servicing, inspections, MOTs, refrigeration maintenance, and compliance activities are completed within required timescales.
- Conduct depot checks, audits, and operational inspections.
- Ensure all accidents, incidents, near misses, and defects are reported and investigated appropriately.
- Promote a culture of operational discipline, compliance, and continuous improvement.
Customer Service & Account Management
- Build and maintain strong relationships with customers and key stakeholders.
- Deliver high levels of customer satisfaction and service performance.
- Support customer retention and growth through proactive account management.
- Ensure achievement of targets set in relation to customer visit programmes.
- Resolve customer concerns and operational issues quickly and professionally.
- Work collaboratively with sales and operational teams to support business growth.
Leadership & People Management
- Support the leadership, motivation, and development of depot and workshop teams.
- Assist with appraisals, absence management, performance reviews, coaching, and target setting.
- Communicate effectively with operational, workshop, transport, and commercial teams.
- Promote accountability, teamwork, and high performance standards.
- Support training and development initiatives to improve operational capability and customer service standards.
- Lead by example with professionalism, integrity, and a customer-focused approach.
Measures of Success
- Achievement of depot revenue and operational targets.
- Reduction in vehicle off-road (VOR) time.
- Workshop productivity and repair quality.
- MOT pass rates.
- Vehicle inspection and servicing compliance.
- Customer satisfaction and retention.
- Employee engagement and team performance.
- Internal audit and compliance results.
- Health & safety performance.
- Adherence to customer visit procedures and KPI targets.
- Fleet availability.
- Compliance audit score.
Essential Experience
- Experience within depot, transport, fleet, workshop, or vehicle rental operations.
- Good understanding of commercial vehicle operation, maintenance, and compliance.
- Strong commercial awareness and customer service skills.
- Experience managing operational priorities within a fast-paced environment.
- Effective verbal and written communication skills.
- Strong problem-solving and decision-making capability.
- Ability to work under pressure and manage multiple priorities.
- Organised, self-motivated, and adaptable approach.
- Experience of transport compliance and Operator Licence requirements.
- Current UK Driving Licence.
Desirable Experience
- Experience within refrigerated vehicle rental or temperature-controlled transport operations.
- Knowledge of refrigeration systems and refrigerated fleet maintenance.
- Supervisory or team leadership experience.
- Knowledge of transportation and logistics industry.
- Strong PC literacy and operational systems experience.
- CPC qualification.
- IOSH or other health & safety qualification.
- Experience of goods vehicle operation and maintenance.
Personal Attributes
- Hands-on and proactive approach.
- Strong operational focus.
- Customer-centred mindset.
- High attention to detail.
- Reliable and dependable.
- Strong work ethic and positive attitude.
- Able to balance operational demands with commercial priorities.
- Calm and professional under pressure.
- Driven by operational excellence and continual improvement.
Key Leadership Behaviours
- Planning and organisational capability.
- Strong communication and influencing skills.
- Accountability for operational results.
- Commercial awareness.
- Customer-focused mindset.
- Problem-solving and decision-making capability.
- Positive and motivational leadership style.
- Adaptable and resilient under pressure.
- Professional and solutions-focused approach.
- Commitment to continuous improvement.
- Strong personal standards and integrity.
Depot Operations Manager in Bristol employer: Petit Forestier Group
At Petit-Forestier-Group, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and innovation. Our HGV Technicians benefit from ongoing training and development opportunities, ensuring career growth while working in a state-of-the-art facility dedicated to fleet maintenance and inspections. Located in a vibrant area, we provide competitive benefits and a commitment to health and safety, making us a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Depot Operations Manager in Bristol
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Petit Forestier Group.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Petit Forestier Group. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Depot Operations Manager in Bristol
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Petit Forestier Group, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Petit Forestier Group and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Petit Forestier Group. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Petit Forestier Group
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Petit Forestier Group.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Petit Forestier Group.
