Retail Senior Sales Assistant 40h - Petit Bateau London - Marylebone

Petit Bateau is the brand that has accompanied all generations for over 130 years. ‘Freedom, Quality, Durability’ is the motto of the 2,800 employees who work to ensure its worldwide success. Founded in Troyes in 1893, the Petit Bateau brand is proud of its French heritage and the expertise that goes into creating clothes that stand the test of time. As part of the Rocher Group, Petit Bateau embodies a mischievous and joyful spirit, through clothes that let you unleash your creativity and your desire to move. Because the brand's mission is to Connect Children to Nature, it is committed to being more sustainable. To achieve this mission, the brand has made 10 strong commitments to help transform the textile industry towards greater well-being and respect for the environment.

Joining Petit Bateau means being able to take advantage of a development path that allows you to have a clear career path through an HR policy focused on the employee experience (training, cross-functional missions, mobility). As a Sales Assistant (M/F/X) you will be a key player in the customer experience! You’ll be responsible for sales from A to Z (from reception to collection/leave-taking), working as part of a team to ensure the economic performance of the store and carrying out all the allocated non-sales tasks needed to keep the store running smoothly.

Your main activities will be as follows:

• Advising customers to meet 100% of their expectations
• Embodying and communicating the brand's history, values and commitments
• Make personalised suggestions for products and services with the right technical arguments according to the needs identified
• Recruit and retain Petit Bateau customers through the CRM programme and customer satisfaction
• Generate turnover to develop the profitability of the sales outlet
• Support the sale from A to Z and transform it
• Know the procedures for checkouts, refunds, returns, etc.
• Analysing results, implementing individual actions and proposing collective actions to improve KPIs and customer satisfaction
• Contribute to the achievement of objectives and the development of physical and omnichannel sales at the point of sale
• Carry out non-sales tasks to ensure a premium in-store experience
• Participate in visual merchandising in compliance with PB standards (labelling, merchandising, POP, folding, cleanliness)
• Respecting and applying stock management procedures (receiving, sending parcels, restocking, putting away stock, inventory)

You are:

• Curious
• Self-motivated
• Sensitive to CSR / affinity with the Petit Bateau brand and its values
• At ease with digital tools
• Dynamic and versatile

You enjoy:

• Working as part of a team and playing an active role in building and strengthening a cohesive group
• Developing and maintaining respectful and lasting quality relationships with customers
• Analysing results and proposing action plans
• Leading a team
• Working in a multi-tasking environment

Petit Bateau is open to all personalities, we do not want to miss your profile by taking into account only a few lines of your CV, which is why we let you speak during our recruitment process. As soon as we receive your CV, we’ll send you a link to a video interview so that we can get to know you better. This position is open to people with disabilities.