At a Glance
- Tasks: Be the face of Petit Bateau, guiding customers and ensuring a stellar shopping experience.
- Company: Join Petit Bateau, a brand known for its commitment to quality and sustainability.
- Benefits: Enjoy a clear career path, training opportunities, and a supportive team environment.
- Other info: Embrace your uniqueness during the recruitment process with a fun video interview!
- Why this job: This role offers hands-on experience in retail while promoting a brand with strong values.
- Qualifications: We're looking for curious, dynamic individuals who thrive in team settings and love customer interaction.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
As a Sales Assistant (M/F/X) you will be a key player in the customer experience! You will be responsible for sales from A to Z (from reception to collection/leave‑taking), working as part of a team to ensure the economic performance of the store and carrying out all the allocated non‑sales tasks needed to keep the store running smoothly.
- Advising customers to meet 100% of their expectations
- Embodying and communicating the brand's history, values and commitments
- Make personalised suggestions for products and services with the right technical arguments according to the needs identified
- Recruit and retain Petit Bateau customers through the CRM programme and customer satisfaction
- Generate turnover to develop the profitability of the sales outlet
- Support the sale from A to Z and transform it
- Know the procedures for checkouts, refunds, returns, etc.
- Analysing results, implementing individual actions and proposing collective actions to improve KPIs and customer satisfaction
- Contribute to the achievement of objectives and the development of physical and omnichannel sales at the point of sale
- Carry out non‑sales tasks to ensure a premium in‑store experience
- Participate in visual merchandising in compliance with PB standards (labelling, merchandising, POP, folding, cleanliness)
- Respecting and applying stock management procedures (receiving, sending parcels, restocking, putting away stock, inventory)
Qualifications
- Curious
- Self‑motivated
- Sensitive to CSR / affinity with the Petit Bateau brand and its values
- At ease with digital tools
- Dynamic and versatile
You enjoy
- Working as part of a team and playing an active role in building and strengthening a cohesive group
- Developing and maintaining respectful and lasting quality relationships with customers
- Analysing results and proposing action plans
- Leading a team
- Working in a multi‑tasking environment
This position is open to people with disabilities.
#J-18808-LjbffrRETAIL SALES ASSISTANT 40h - Petit Bateau LONDON - MARYLEBONE ! employer: Petit Bateau
At Petit Bateau, we pride ourselves on being an exceptional employer, offering a clear career path and a supportive work culture that prioritises employee development through training and cross-functional opportunities. Located in the vibrant area of Marylebone, London, our team thrives in a dynamic environment where collaboration and customer satisfaction are at the forefront, ensuring that every Sales Assistant plays a vital role in delivering a premium shopping experience while enjoying the benefits of a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land RETAIL SALES ASSISTANT 40h - Petit Bateau LONDON - MARYLEBONE !
✨Tip Number 1
Familiarise yourself with Petit Bateau's brand values and history. Understanding their commitment to quality and sustainability will help you connect with customers and embody the brand during your interactions.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for advising customers effectively and meeting their expectations, which is crucial for this role.
✨Tip Number 3
Get comfortable with digital tools and CRM systems. Since you'll be involved in recruiting and retaining customers through these platforms, being tech-savvy will give you an edge.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Highlighting your ability to work well with others will resonate with Petit Bateau's focus on building a cohesive team environment.
We think you need these skills to ace RETAIL SALES ASSISTANT 40h - Petit Bateau LONDON - MARYLEBONE !
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Retail Sales Assistant at Petit Bateau. Familiarise yourself with their brand values and customer service expectations to tailor your application accordingly.
Craft a Tailored CV:Highlight relevant experience in retail or customer service in your CV. Emphasise skills that align with the job description, such as teamwork, communication, and sales abilities. Make sure to include any experience with CRM systems or visual merchandising.
Prepare for the Video Interview:Since Petit Bateau uses video interviews as part of their recruitment process, practice speaking about your experiences and motivations. Be authentic and let your personality shine through, as they value spontaneity and authenticity.
Follow Up:After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Petit Bateau
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Petit Bateau and its values during the interview. Familiarise yourself with the brand's history and commitments, as this will demonstrate your genuine interest and alignment with their mission.
✨Prepare for Customer Interaction Scenarios
Since the role involves advising customers and ensuring their satisfaction, be ready to discuss how you would handle various customer scenarios. Think of examples from your past experiences where you successfully met customer needs or resolved issues.
✨Highlight Your Teamwork Skills
As a Sales Assistant, you'll be part of a team. Share examples of how you've collaborated with others in previous roles. Emphasise your ability to contribute positively to a team environment and how you can help strengthen team cohesion.
✨Demonstrate Your Analytical Skills
The job requires analysing results and proposing actions to improve KPIs. Be prepared to discuss any experience you have with data analysis or how you've used metrics to drive performance in previous roles. This will show that you're capable of contributing to the store's economic performance.
