At a Glance
- Tasks: Be the face of Petit Bateau, guiding customers and ensuring a top-notch shopping experience.
- Company: Join a brand that values employee growth and a positive work culture.
- Benefits: Enjoy a clear career path, training opportunities, and a supportive team environment.
- Other info: Open to all, including those with disabilities, in a dynamic and multi-tasking environment.
- Why this job: Make a real impact in retail while connecting with customers and building relationships.
- Qualifications: Curious, self-motivated, and passionate about customer service and the Petit Bateau brand.
The predicted salary is between 20000 - 25000 £ per year.
Joining Petit Bateau means being able to take advantage of a development path that allows you to have a clear career path through an HR policy focused on the employee experience (training, cross‑functional missions, mobility). As a Sales Assistant (M/F/X) you will be a key player in the customer experience. You’ll be responsible for sales from A to Z (from reception to collection/leave‑taking), working as part of a team to ensure the economic performance of the store and carrying out all the allocated non‑sales tasks needed to keep the store running smoothly.
Your main activities will be as follows:
- Advising customers to meet 100% of their expectations
- Embodying and communicating the brand’s history, values and commitments
- Make personalised suggestions for products and services with the right technical arguments according to the needs identified
- Recruit and retain Petit Bateau customers through the CRM programme and customer satisfaction
- Generate turnover to develop the profitability of the sales outlet
- Support the sale from A to Z and transform it
- Know the procedures for checkouts, refunds, returns, etc.
- Analysing results, implementing individual actions and proposing collective actions to improve KPIs and customer satisfaction
- Contribute to the achievement of objectives and the development of physical and omnichannel sales at the point of sale
- Carry out non‑sales tasks to ensure a premium in‑store experience
- Participate in visual merchandising in compliance with PB standards (labelling, merchandising, POP, folding, cleanliness)
- Respecting and applying stock management procedures (receiving, sending parcels, restocking, putting away stock, inventory)
Qualifications:
You are:
- Curious
- Self‑motivated
- Sensitive to CSR / affinity with the Petit Bateau brand and its values
- At ease with digital tools
- Dynamic and versatile
You enjoy:
- Working as part of a team and playing an active role in building and strengthening a cohesive group
- Developing and maintaining respectful and lasting quality relationships with customers
- Analysing results and proposing action plans
- Leading a team
- Working in a multi‑tasking environment
This position is open to people with disabilities.
Permanent Contract - Retail Sales Assistant 24h - Petit Bateau London - Marylebone employer: Petit Bateau
At Petit Bateau, we pride ourselves on being an exceptional employer that prioritises employee development and a positive work culture. Our London Marylebone location offers a vibrant environment where you can thrive as a Retail Sales Assistant, with ample opportunities for career progression through tailored training and cross-functional missions. Join us to be part of a team that values collaboration, customer satisfaction, and a commitment to our brand's heritage, all while enjoying the unique charm of one of London's most iconic areas.
StudySmarter Expert Advice🤫
We think this is how you could land Permanent Contract - Retail Sales Assistant 24h - Petit Bateau London - Marylebone
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Petit Bateau's history, values, and products. This way, you can show off your passion and understanding of what makes them tick.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer needs. Being able to articulate your approach will make you stand out as a Sales Assistant.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it takes to succeed at Petit Bateau.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Permanent Contract - Retail Sales Assistant 24h - Petit Bateau London - Marylebone
Some tips for your application 🫡
Show Your Passion for the Brand:When you're writing your application, let your love for Petit Bateau shine through! Share why you connect with our values and how you embody them in your daily life. This will help us see that you're not just looking for a job, but you genuinely want to be part of our team.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your experience in retail and customer service, and don’t forget to mention any specific skills that align with the job description. We want to see how you can contribute to our store's success!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and tech-savvy, which is a great fit for our team!
How to prepare for a job interview at Petit Bateau
✨Know the Brand Inside Out
Before your interview, dive deep into Petit Bateau's history, values, and commitments. Being able to discuss how these align with your own values will show your genuine interest in the brand and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in previous roles. Highlighting your ability to meet customer expectations and create a positive experience will resonate well, as this is a key part of the Sales Assistant role.
✨Demonstrate Team Spirit
Since teamwork is crucial in this position, think of instances where you've successfully collaborated with others. Be ready to share how you contribute to a cohesive team environment and support your colleagues.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to retail sales. Be prepared to discuss how you've analysed results in the past and what actions you took to improve sales or customer satisfaction. This shows you're proactive and results-driven.
