At a Glance
- Tasks: Be the face of Petit Bateau, guiding customers and ensuring a fantastic shopping experience.
- Company: Join a brand that values employee growth and customer satisfaction.
- Benefits: Clear career path, training opportunities, and a supportive team environment.
- Other info: Open to all, including those with disabilities, in a dynamic, multi-tasking role.
- Why this job: Make a real impact in retail while working with a brand you love.
- Qualifications: Curious, self-motivated, and passionate about customer service.
The predicted salary is between 20000 - 25000 £ per year.
Joining Petit Bateau means being able to take advantage of a development path that allows you to have a clear career path through an HR policy focused on the employee experience (training, cross‑functional missions, mobility).
As a Sales Assistant (M/F/X) you will be a key player in the customer experience. You’ll be responsible for sales from A to Z (from reception to collection/leave‑taking), working as part of a team to ensure the economic performance of the store and carrying out all the allocated non‑sales tasks needed to keep the store running smoothly.
Your main activities will be as follows:
- Advising customers to meet 100% of their expectations
- Embodying and communicating the brand’s history, values and commitments
- Making personalised suggestions for products and services with the right technical arguments according to the needs identified
- Recruiting and retaining Petit Bateau customers through the CRM programme and customer satisfaction
- Generating turnover to develop the profitability of the sales outlet
- Supporting the sale from A to Z and transforming it
- Knowing the procedures for checkouts, refunds, returns, etc.
- Analysing results, implementing individual actions and proposing collective actions to improve KPIs and customer satisfaction
- Contributing to the achievement of objectives and the development of physical and omnichannel sales at the point of sale
- Carrying out non‑sales tasks to ensure a premium in‑store experience
- Participating in visual merchandising in compliance with PB standards (labelling, merchandising, POP, folding, cleanliness)
- Respecting and applying stock management procedures (receiving, sending parcels, restocking, putting away stock, inventory)
You are:
- Curious
- Self‑motivated
- Sensitive to CSR / affinity with the Petit Bateau brand and its values
- At ease with digital tools
- Dynamic and versatile
You enjoy:
- Working as part of a team and playing an active role in building and strengthening a cohesive group
- Developing and maintaining respectful and lasting quality relationships with customers
- Analysing results and proposing action plans
- Leading a team
- Working in a multi‑tasking environment
This position is open to people with disabilities.
Permanent Contract - Retail Sales Assistant 24h - Petit Bateau London - Marylebone employer: Petit Bateau
At Petit Bateau, we pride ourselves on being an exceptional employer that prioritises employee development and a positive work culture. Our London Marylebone location offers a vibrant retail environment where you can thrive as a Retail Sales Assistant, benefiting from comprehensive training, career progression opportunities, and a commitment to sustainability. Join us to be part of a team that values collaboration, customer satisfaction, and personal growth in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Permanent Contract - Retail Sales Assistant 24h - Petit Bateau London - Marylebone
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Petit Bateau's history, values, and products. This way, you can show off your passion and understanding of what makes them tick.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd meet customer expectations. Role-playing with a friend can help you feel more confident when it comes to advising customers.
✨Tip Number 3
Show your team spirit! Be ready to share examples of how you've worked well in a team before. Highlighting your ability to contribute to a cohesive group will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Permanent Contract - Retail Sales Assistant 24h - Petit Bateau London - Marylebone
Some tips for your application 🫡
Show Your Passion for the Brand:When you're writing your application, let your love for Petit Bateau shine through! Talk about what the brand means to you and how its values resonate with your own. This will help us see that you're not just looking for any job, but that you genuinely want to be part of our team.
Highlight Relevant Experience:Make sure to mention any previous retail or customer service experience you've had. We want to know how you've successfully engaged with customers in the past and how you can bring that expertise to our store. Use specific examples to illustrate your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Sales Assistant role. A well-structured application will make it easier for us to see your potential.
Apply Through Our Website:Don't forget to submit your application through our official website! This ensures that we receive all your details correctly and helps us keep track of your application. Plus, it shows that you're proactive and know where to find us!
How to prepare for a job interview at Petit Bateau
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into Petit Bateau's history, values, and commitments. Being able to discuss how these align with your own values will show your genuine interest in the brand and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in previous roles. Highlighting your ability to meet customer expectations and create a positive experience will be key, as this is a major part of the Sales Assistant role.
✨Demonstrate Team Spirit
Since teamwork is crucial in this position, think of instances where you've successfully collaborated with others. Be ready to share how you contribute to a cohesive team environment and support your colleagues in achieving common goals.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to retail sales. Be prepared to discuss how you've analysed results in the past and what actions you've taken to improve sales or customer satisfaction. This shows you're proactive and results-driven.
