At a Glance
- Tasks: Engage customers, drive sales, and create a joyful shopping experience.
- Company: Join Petit Bateau, a beloved brand with over 130 years of heritage.
- Benefits: Enjoy career development, training opportunities, and a supportive team environment.
- Other info: Inclusive workplace welcoming applicants with disabilities.
- Why this job: Be part of a mission to connect children to nature through sustainable fashion.
- Qualifications: Curious, self-motivated, and passionate about customer service and sustainability.
The predicted salary is between 22000 - 26000 € per year.
Full-time Company Description Petit Bateau is the brand that has accompanied all generations for over 130 years. ‘Freedom, Quality, Durability’ is the motto of the 2,800 employees who work to ensure its worldwide success. Founded in Troyes in 1893, the Petit Bateau brand is proud of its French heritage and the expertise that goes into creating clothes that stand the test of time. As part of the Rocher Group, Petit Bateau embodies a mischievous and joyful spirit, through clothes that let you unleash your creativity and your desire to move. Because the brand's mission is to Connect Children to Nature, it is committed to being more sustainable. To achieve this mission, the brand has made 10 strong commitments to help transform the textile industry towards greater well-being and respect for the environment. Petit Bateau has over 400 shops in France and abroad. Our Retail teams are driven by strong commitments (CSR, digital, etc.), with the constant aim of offering the best customer experience.
Job Description Joining Petit Bateau means being able to take advantage of a development path that allows you to have a clear career path through an HR policy focused on the employee experience (training, cross-functional missions, mobility). As a Sales Assistant (M/F/X) you will be a key player in the customer experience! You'll be responsible for sales from A to Z (from reception to collection/leave-taking), working as part of a team to ensure the economic performance of the store and carrying out all the allocated non-sales tasks needed to keep the store running smoothly. Your main activities will be as follows:
- Advising customers to meet 100% of their expectations
- Embodying and communicating the brand's history, values and commitments
- Make personalised suggestions for products and services with the right technical arguments according to the needs identified
- Recruit and retain Petit Bateau customers through the CRM programme and customer satisfaction.
- Generate turnover to develop the profitability of the sales outlet
- Support the sale from A to Z and transform it
- Know the procedures for checkouts, refunds, returns, etc.
- Analysing results, implementing individual actions and proposing collective actions to improve KPIs and customer satisfaction
- Contribute to the achievement of objectives and the development of physical and omnichannel sales at the point of sale
- Carry out non-sales tasks to ensure a premium in-store experience
- Participate in visual merchandising in compliance with PB standards (labelling, merchandising, POP, folding, cleanliness)
- Respecting and applying stock management procedures (receiving, sending parcels, restocking, putting away stock, inventory)
Qualifications You are:
- Curious
- Self-motivated
- Sensitive to CSR / affinity with the Petit Bateau brand and its values
- At ease with digital tools
- Dynamic and versatile
- Working as part of a team and playing an active role in building and strengthening a cohesive group
- Developing and maintaining respectful and lasting quality relationships with customers
- Analysing results and proposing action plans
- Leading a team
- Working in a multi-tasking environment
This position is open to people with disabilities.
RETAIL SALES ASSISTANT 40h - Petit Bateau LONDON - MARYLEBONE ! in City of Westminster employer: Petit Bateau
At Petit Bateau, we pride ourselves on being an exceptional employer that values the growth and well-being of our employees. Located in the vibrant area of Marylebone, London, we offer a supportive work culture that encourages creativity and collaboration, alongside comprehensive training and career development opportunities. Our commitment to sustainability and customer satisfaction not only enhances the retail experience but also fosters a sense of purpose and community among our team members.
StudySmarter Expert Advice🤫
We think this is how you could land RETAIL SALES ASSISTANT 40h - Petit Bateau LONDON - MARYLEBONE ! in City of Westminster
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Petit Bateau's history, values, and commitments. This will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Practice your sales pitch! Think about how you would advise customers and make personalised suggestions. Role-playing with a friend can help you feel more confident when it comes to showcasing your skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really want to be part of the Petit Bateau team.
We think you need these skills to ace RETAIL SALES ASSISTANT 40h - Petit Bateau LONDON - MARYLEBONE ! in City of Westminster
Some tips for your application 🫡
Show Your Passion for the Brand:When you're writing your application, let your love for Petit Bateau shine through! Talk about what the brand means to you and how its values resonate with your own. We want to see that you’re not just looking for a job, but that you genuinely connect with our mission.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in retail and customer service, and don’t forget to mention any skills that align with our commitment to sustainability and customer satisfaction. We appreciate when you take the time to make it personal!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your experiences and skills without having to sift through unnecessary fluff. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture right there!
How to prepare for a job interview at Petit Bateau
✨Know the Brand Inside Out
Before your interview, dive deep into Petit Bateau's history, values, and commitments. Understanding their motto of 'Freedom, Quality, Durability' will help you connect with the brand's ethos and show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you can embody the brand's spirit by providing exceptional service and making personalised suggestions that meet customer needs.
✨Demonstrate Your Team Spirit
Since teamwork is crucial at Petit Bateau, think of instances where you've successfully collaborated with others. Be ready to discuss how you can contribute to a cohesive team environment and support your colleagues in achieving store goals.
✨Be Ready to Discuss Sustainability
Given Petit Bateau's commitment to sustainability, come prepared to talk about your own views on responsible fashion. Share any relevant experiences or ideas you have that align with their mission to connect children to nature and promote eco-friendly practices.
