Permanent Contract - RETAIL SALES ASSISTANT 32h - Petit Bateau LONDON - Notting Hill ! in City of Westminster

Petit Bateau is the brand that has accompanied all generations for over 130 years. ‘Freedom, Quality, Durability’ is the motto of the 2,800 employees who work to ensure its worldwide success. Founded in Troyes in 1893, the Petit Bateau brand is proud of its French heritage and the expertise that goes into creating clothes that stand the test of time. As part of the Rocher Group, Petit Bateau embodies a mischievous and joyful spirit, through clothes that let you unleash your creativity and your desire to move. Because the brand's mission is to Connect Children to Nature, it is committed to being more sustainable. To achieve this mission, the brand has made 10 strong commitments to help transform the textile industry towards greater well‑being and respect for the environment. Petit Bateau has over 400 shops in France and abroad. Our Retail teams are driven by strong commitments (CSR, digital, etc.), with the constant aim of offering the best customer experience.

As a Sales Assistant (M/F/X) you will be a key player in the customer experience! You will be responsible for sales from A to Z (from reception to collection/leave‑taking), working as part of a team to ensure the economic performance of the store and carrying out all the allocated non‑sales tasks needed to keep the store running smoothly. Your main activities will be as follows:

• Advising customers to meet 100% of their expectations
• Embodying and communicating the brand's history, values and commitments
• Making personalised suggestions for products and services with the right technical arguments according to the needs identified
• Recruiting and retaining Petit Bateau customers through the CRM programme and customer satisfaction
• Generating turnover to develop the profitability of the sales outlet
• Supporting the sale from A to Z and transforming it
• Knowing the procedures for checkouts, refunds, returns, etc.
• Analysing results, implementing individual actions and proposing collective actions to improve KPIs and customer satisfaction
• Contributing to the achievement of objectives and the development of physical and omnichannel sales at the point of sale
• Carrying out non‑sales tasks to ensure a premium in‑store experience
• Participating in visual merchandising in compliance with PB standards (labelling, merchandising, POP, folding, cleanliness)
• Respecting and applying stock management procedures (receiving, sending parcels, restocking, putting away stock, inventory)

You are:

• Curious
• Self‑motivated
• Sensitive to CSR / affinity with the Petit Bateau brand and its values
• At ease with digital tools
• Dynamic and versatile
• Working as part of a team and playing an active role in building and strengthening a cohesive group
• Developing and maintaining respectful and lasting quality relationships with customers
• Analysing results and proposing action plans
• Leading a team
• Working in a multi‑tasking environment

Petit Bateau is open to all personalities, we do not want to miss your profile by taking into account only a few lines of your CV, which is why we let you speak during our recruitment process. As soon as we receive your CV, we'll send you a link to a video interview so that we can get to know you better. All you have to do is enter your first name, surname and email address and record yourself with spontaneity and authenticity! This position is open to people with disabilities.