At a Glance
- Tasks: Engage customers and drive sales while ensuring a premium in-store experience.
- Company: Join Petit Bateau, a beloved brand with over 130 years of heritage.
- Benefits: Clear career path, training opportunities, and a focus on employee experience.
- Other info: Open to all personalities, including those with disabilities.
- Why this job: Be part of a team that values creativity and sustainability in fashion.
- Qualifications: Curious, self-motivated, and passionate about customer service and CSR.
The predicted salary is between 10.8 - 13.2 £ per hour.
Petit Bateau is the brand that has accompanied all generations for over 130 years. ‘Freedom, Quality, Durability’ is the motto of the 2,800 employees who work to ensure its worldwide success. Founded in Troyes in 1893, the Petit Bateau brand is proud of its French heritage and the expertise that goes into creating clothes that stand the test of time. Petit Bateau embodies a mischievous and joyful spirit, through clothes that let you unleash your creativity and your desire to move. Because the brand's mission is to Connect Children to Nature, it is committed to being more sustainable.
Joining Petit Bateau means being able to take advantage of a development path that allows you to have a clear career path through an HR policy focused on the employee experience (training, cross-functional missions, mobility). As a Sales Assistant (M/F/X) you will be a key player in the customer experience! You'll be responsible for sales from A to Z (from reception to collection/leave-taking), working as part of a team to ensure the economic performance of the store and carrying out all the allocated non-sales tasks needed to keep the store running smoothly.
Your main activities will be as follows:
- Advising customers to meet 100% of their expectations
- Embodying and communicating the brand's history, values and commitments
- Make personalised suggestions for products and services with the right technical arguments according to the needs identified
- Recruit and retain Petit Bateau customers through the CRM programme and customer satisfaction
- Generate turnover to develop the profitability of the sales outlet
- Support the sale from A to Z and transform it
- Know the procedures for checkouts, refunds, returns, etc.
- Analysing results, implementing individual actions and proposing collective actions to improve KPIs and customer satisfaction
- Contribute to the achievement of objectives and the development of physical and omnichannel sales at the point of sale
- Carry out non-sales tasks to ensure a premium in-store experience
- Participate in visual merchandising in compliance with PB standards (labelling, merchandising, POP, folding, cleanliness)
- Respecting and applying stock management procedures (receiving, sending parcels, restocking, putting away stock, inventory)
You are:
- Curious
- Self-motivated
- Sensitive to CSR / affinity with the Petit Bateau brand and its values
- At ease with digital tools
- Dynamic and versatile
- Working as part of a team and playing an active role in building and strengthening a cohesive group
- Developing and maintaining respectful and lasting quality relationships with customers
- Analysing results and proposing action plans
- Leading a team
- Working in a multi-tasking environment
This position is open to people with disabilities.
Permanent Contract - RETAIL SALES ASSISTANT 24h - Petit Bateau LONDON - Marylebone ! in City of Westminster employer: Petit Bateau
At Petit Bateau, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a Brand Experience Sales Associate, you will benefit from comprehensive training and development opportunities, allowing you to grow your skills in a supportive environment. Located in the heart of the UK, our team enjoys a dynamic atmosphere where collaboration and creativity are celebrated, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Permanent Contract - RETAIL SALES ASSISTANT 24h - Petit Bateau LONDON - Marylebone ! in City of Westminster
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Petit Bateau, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Permanent Contract - RETAIL SALES ASSISTANT 24h - Petit Bateau LONDON - Marylebone ! in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Petit Bateau that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Petit Bateau will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Petit Bateau and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Petit Bateau
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Petit Bateau, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Petit Bateau!
