At a Glance
- Tasks: Engage customers, drive sales, and create a vibrant shopping experience.
- Company: Join the iconic Petit Bateau, a brand with over 130 years of heritage.
- Benefits: Clear career path, training opportunities, and a supportive team environment.
- Other info: Embrace your uniqueness in our inclusive recruitment process!
- Why this job: Be part of a mission to connect children to nature through sustainable fashion.
- Qualifications: Curious, self-motivated, and passionate about customer service and sustainability.
The predicted salary is between 12 - 15 £ per hour.
Petit Bateau is the brand that has accompanied all generations for over 130 years. ‘Freedom, Quality, Durability’ is the motto of the 2,800 employees who work to ensure its worldwide success. Founded in Troyes in 1893, the Petit Bateau brand is proud of its French heritage and the expertise that goes into creating clothes that stand the test of time. Petit Bateau embodies a mischievous and joyful spirit, through clothes that let you unleash your creativity and your desire to move. Because the brand's mission is to Connect Children to Nature, it is committed to being more sustainable. To achieve this mission, the brand has made 10 strong commitments to help transform the textile industry towards greater well-being and respect for the environment. Our Retail teams are driven by strong commitments (CSR, digital, etc.), with the constant aim of offering the best customer experience.
Joining Petit Bateau means being able to take advantage of a development path that allows you to have a clear career path through an HR policy focused on the employee experience (training, cross-functional missions, mobility). As a Sales Assistant (M/F/X) you will be a key player in the customer experience! You’ll be responsible for sales from A to Z (from reception to collection/leave-taking), working as part of a team to ensure the economic performance of the store and carrying out all the allocated non-sales tasks needed to keep the store running smoothly.
Your main activities will be as follows:
- Advising customers to meet 100% of their expectations
- Embodying and communicating the brand's history, values and commitments
- Make personalised suggestions for products and services with the right technical arguments according to the needs identified
- Recruit and retain Petit Bateau customers through the CRM programme and customer satisfaction
- Generate turnover to develop the profitability of the sales outlet
- Support the sale from A to Z and transform it
- Know the procedures for checkouts, refunds, returns, etc.
- Analysing results, implementing individual actions and proposing collective actions to improve KPIs and customer satisfaction
- Contribute to the achievement of objectives and the development of physical and omnichannel sales at the point of sale
- Carry out non-sales tasks to ensure a premium in-store experience
- Participate in visual merchandising in compliance with PB standards (labelling, merchandising, POP, folding, cleanliness)
- Respecting and applying stock management procedures (receiving, sending parcels, restocking, putting away stock, inventory)
You are:
- Curious
- Self-motivated
- Sensitive to CSR / affinity with the Petit Bateau brand and its values
- At ease with digital tools
- Dynamic and versatile
- Working as part of a team and playing an active role in building and strengthening a cohesive group
- Developing and maintaining respectful and lasting quality relationships with customers
- Analysing results and proposing action plans
- Leading a team
- Working in a multi-tasking environment
Petit Bateau is open to all personalities, we do not want to miss your profile by taking into account only a few lines of your CV, which is why we let you speak during our recruitment process. As soon as we receive your CV, we’ll send you a link to a video interview so that we can get to know you better. All you have to do is enter your first name, surname and email address and record yourself with spontaneity and authenticity! This position is open to people with disabilities.
Permanent Contract - Retail Sales Assistant 16H - Petit Bateau London - Marylebone! in City of Westminster employer: Petit Bateau
At Petit Bateau, we pride ourselves on fostering a vibrant and inclusive work culture that champions employee growth and sustainability. As a Retail Sales Assistant in our Marylebone store, you will not only engage with customers in a meaningful way but also benefit from a clear career development path, comprehensive training, and the opportunity to be part of a brand committed to connecting children to nature. Join us and be part of a team that values creativity, collaboration, and a shared commitment to making a positive impact in the retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Permanent Contract - Retail Sales Assistant 16H - Petit Bateau London - Marylebone! in City of Westminster
✨Tip Number 1
Get to know Petit Bateau! Dive into their brand values and history. When you understand what they stand for, you can show genuine enthusiasm during your interview, which will definitely impress them.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios. Being able to demonstrate your ability to connect with customers will make you a standout candidate.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've worked well in a team before. Petit Bateau values collaboration, so highlighting your ability to contribute to a cohesive group is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Petit Bateau family!
We think you need these skills to ace Permanent Contract - Retail Sales Assistant 16H - Petit Bateau London - Marylebone! in City of Westminster
Some tips for your application 🫡
Show Your Passion for the Brand:When you're writing your application, let your love for Petit Bateau shine through! Talk about why you admire the brand's commitment to sustainability and how you connect with its values. We want to see your enthusiasm!
Tailor Your CV and Cover Letter:Make sure your CV and cover letter are tailored specifically for this role. Highlight your retail experience and any skills that align with the job description. We appreciate when candidates take the time to personalise their applications!
Be Authentic in Your Video Interview:Once you submit your application, you'll get a chance to record a video interview. Be yourself! Show us your personality and how you can contribute to our team. Authenticity is key, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our crew!
How to prepare for a job interview at Petit Bateau
✨Know the Brand Inside Out
Before your interview, dive deep into Petit Bateau's history, values, and commitments. Understanding their mission to connect children to nature and their focus on sustainability will help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
As a Sales Assistant, you'll be key in enhancing the customer experience. Prepare examples of how you've successfully advised customers or resolved issues in the past. Highlight your ability to create lasting relationships and meet customer expectations.
✨Be Ready for Digital Discussions
Since the role involves using digital tools, brush up on your tech skills. Be prepared to discuss how you've used digital platforms in previous roles, whether for sales, customer engagement, or inventory management.
✨Emphasise Teamwork and Versatility
Petit Bateau values teamwork and adaptability. Think of instances where you've worked collaboratively in a team or taken on multiple roles. Show them you're not just a lone wolf but someone who thrives in a dynamic environment.
