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- Tasks: Communicate with customers and help improve their experience in the pet insurance world.
- Company: Fast-growing InsurTech scale-up focused on pet health and insurance.
- Benefits: Flexible hours, remote work, and a chance to make a real impact.
- Why this job: Join a mission-driven team and help pets get the care they deserve.
- Qualifications: Must be a student, passionate about pets, and a great communicator.
- Other info: Dynamic culture with opportunities for growth and learning.
The predicted salary is between 11 - 16 £ per hour.
Ready to make a paws-itive impact in the pet world? Join a fast-growing European InsurTech scale-up that’s reimagining pet health and insurance across Europe! Backed by leading investors with over £20 million in Series B funding, we’re on a mission to ensure every furry friend gets the care they deserve, and their owners get peace of mind. As we prepare for our UK launch, we’re looking for a student support in London to be part of this exciting journey. If you’re passionate about pets, customer care, and making a difference, this role is for you. This is your chance to be part of a growing, mission-driven company from the very beginning.
You’ll work closely with our Customer Care Specialists and Country Manager, take on responsibility from day one, and help design and optimize our customer service processes as we grow.
Tasks Responsibilities- Communicate with our customers via chat, email, and phone
- Help create process documentation and service guides
- Collect and share customer feedback with internal teams
- Propose improvements to the customer journey based on insights
- Take on additional projects typical of a fast-growing start-up
- Enrolled as a student for at least 2 more semesters
- Empathetic, positive, and communicative
- Passionate about pets (dogs & cats) and able to relate to pet owners
- Organized, proactive, and a great team player
- Are studying Law or Veterinary Science, which supports understanding claims and pet health topics
- Have copywriting skills, especially for crafting clear, empathetic customer communication
- Responsibility from day one, steep learning curve guaranteed
- Be part of a dynamic company in an early growth phase
- Flexible, international, and warm company culture
- Remote work options and flexible hours (including evenings/Saturdays)
- Work on a unique product that genuinely improves pet wellbeing
We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.
Customer Care Student Support (Part-time) in London employer: PetInsuranceStartUp
Contact Detail:
PetInsuranceStartUp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Student Support (Part-time) in London
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in making a paws-itive impact.
✨Tip Number 2
Practice your communication skills! Since you'll be chatting with customers, try role-playing different scenarios with friends. This will boost your confidence and help you handle any questions that come your way.
✨Tip Number 3
Don’t hesitate to share your ideas! If you have suggestions for improving customer service processes, bring them up during interviews or chats. It shows initiative and that you’re ready to take on responsibility from day one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role and the company right from the start.
We think you need these skills to ace Customer Care Student Support (Part-time) in London
Some tips for your application 🫡
Show Your Passion for Pets: When you're writing your application, let your love for pets shine through! Share any experiences you have with animals or how they’ve impacted your life. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in the pet world.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight relevant skills and experiences that align with our mission and the responsibilities listed. We appreciate when applicants take the time to connect their background to what we do at StudySmarter!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and enthusiasm without wading through unnecessary fluff. Remember, clarity is key!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team right from the start!
How to prepare for a job interview at PetInsuranceStartUp
✨Know Your Stuff About Pets
Since this role is all about pets, make sure you brush up on your knowledge of pet health and insurance. Familiarise yourself with common pet issues and how insurance can help. This will show your passion and understanding during the interview.
✨Show Off Your Communication Skills
You'll be communicating with customers via chat, email, and phone, so practice articulating your thoughts clearly and empathetically. Consider doing mock interviews or role-playing scenarios to get comfortable with customer interactions.
✨Be Ready to Share Ideas
The company values feedback and improvements, so think about potential enhancements to the customer journey. Prepare a couple of suggestions based on your own experiences as a customer or insights you've gathered from others.
✨Demonstrate Your Organisational Skills
As a part-time student support, you'll need to juggle multiple tasks. Bring examples of how you've managed your time effectively in the past, whether through school projects or other jobs. This will highlight your proactive nature and ability to handle responsibility.
