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- Tasks: Evaluate and process pet insurance claims while providing excellent customer support.
- Company: Fast-growing InsurTech scale-up focused on pet health and insurance.
- Benefits: Equity options, health contributions, flexible working, and generous leave policy.
- Why this job: Join a mission-driven team making a paws-itive impact on pets and their owners.
- Qualifications: Experience in claims handling or animal care is a plus; detail-oriented and empathetic.
- Other info: Be part of a dynamic culture with opportunities for professional growth and team bonding.
The predicted salary is between 36000 - 60000 £ per year.
Ready to make a paws-itive impact in the pet world? Join a fast-growing European InsurTech scale-up that’s reimagining pet health and insurance across Europe. Backed by leading investors with over £20 million in Series B funding, we’re on a mission to ensure every furry friend gets the care they deserve, and their owners get peace of mind. As we prepare for our UK launch, we’re looking for a Claims Handler to join our London team. This is your chance to be part of a growing, mission-driven company from the very beginning.
This position is based in London, where we apply a hybrid work model (3-4 days in the office) with the opportunity to work from home. You’ll be reporting directly to the UK Country Manager and Head of Customer Success & Claims.
TasksAbout the role: Are you detail-oriented, empathetic, and passionate about helping pets and their owners? As a Claims Handler, you’ll ensure our customers experience seamless support when they need it most. You’ll process claims fairly and efficiently while keeping customer care at the heart of everything you do.
In this role, you will:
- Evaluate and process pet insurance claims, ensuring accuracy and fairness.
- Communicate with pet parents, providing clear updates on their claims.
- Collaborate with veterinarians and clinics to gather necessary documentation.
- Support improvements to claims processes for greater efficiency.
- Be an ambassador for our mission to provide top-tier pet care solutions.
- Previous experience in claims handling, insurance, or a related field.
- A background as a veterinary nurse or in animal care is a plus.
- Excellent organisational skills and attention to detail.
- Pet lover.
What We Offer:
- Equity: Equity share options from day one, to give every employee a stake in our success.
- Health & Wellbeing: Monthly contribution toward employees' health and wellbeing.
- Flexible Working: Hybrid working model with flexibility to balance home and office work.
- Learning & Development: Professional development via our in-house Learning and Development program.
- Equipment: Company-provided laptop, headset, and mouse.
- Paid Time Off: Generous leave policy (24 days of annual leave plus 8 UK public holidays).
- Pet-Friendly Perks: Employee discount on our pet insurance.
The opportunity to be part of a dynamic company in an early growth phase. A flexible, dynamic, and welcoming company culture. A collaborative, international working environment. Working on a unique product that helps pets live longer, healthier lives. Regular social events and team-building activities. Chance to directly shape our journey as we grow in the UK.
We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.
Claims Handler in London employer: PetInsuranceStartUp
Contact Detail:
PetInsuranceStartUp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in London
✨Tip Number 1
Network like a pro! Reach out to people in the pet insurance industry or related fields. Use LinkedIn to connect with current employees at the company you're eyeing, and don't be shy about asking for a chat to learn more about their experiences.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s mission and values, especially their focus on pet care. Be ready to share how your skills align with their goals and how you can contribute to making a paws-itive impact.
✨Tip Number 3
Show your passion for pets! During interviews, share personal stories or experiences that highlight your love for animals. This will help you connect with the team and demonstrate that you truly care about their mission.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
We think you need these skills to ace Claims Handler in London
Some tips for your application 🫡
Show Your Passion for Pets: When you're writing your application, let your love for pets shine through! We want to see that you genuinely care about helping furry friends and their owners. Share any relevant experiences or stories that highlight your passion.
Be Detail-Oriented: As a Claims Handler, attention to detail is key. Make sure your application is free from typos and errors. We appreciate clarity and precision, so double-check everything before hitting send!
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your CV and cover letter to our job description. Highlight your relevant experience in claims handling or animal care, and explain how it aligns with our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PetInsuranceStartUp
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of pet insurance and claims handling. Brush up on common terms and processes so you can speak confidently about how you would approach evaluating and processing claims.
✨Show Your Empathy
As a Claims Handler, empathy is key. Be prepared to share examples from your past experiences where you've helped customers, especially in stressful situations. This will show that you genuinely care about pet owners and their furry friends.
✨Ask Smart Questions
Prepare thoughtful questions about the company's mission and how they support pet owners. This not only shows your interest but also helps you gauge if the company culture aligns with your values, especially regarding customer care.
✨Highlight Your Organisational Skills
Since attention to detail is crucial in this role, come ready to discuss how you manage your workload and ensure accuracy in your tasks. Share specific strategies or tools you use to stay organised and efficient.
