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- Tasks: Help pet parents with claims and provide top-notch customer support.
- Company: Fast-growing InsurTech scale-up focused on pet health across Europe.
- Benefits: Hybrid work model, wellbeing contributions, and pet-friendly perks.
- Other info: Dynamic culture with great growth opportunities in a collaborative environment.
- Why this job: Join a mission-driven team making a real difference for pets and their owners.
- Qualifications: Experience in claims handling or insurance, strong communication skills, and a love for pets.
The predicted salary is between 30000 - 40000 £ per year.
Join a fast-growing European InsurTech scale-up that’s reimagining pet health and insurance across Europe! Backed by leading investors with over £20 million in Series B funding, we’re on a mission to ensure every furry friend gets the care they deserve, and their owners get peace of mind. As we prepare for our UK launch, we’re looking for a Claims Handler in London to be part of this exciting journey. If you’re passionate about pets, customer care, and making a difference, this role is for you. This position is based in London, where we apply a hybrid work model (1-3 days in the office) with the opportunity to work from home. You’ll report directly to the UK Country Manager and Head of Customer Success & Claims.
As a Claims Handler, you’ll work across both Claims Handling and Customer Support, ensuring pet parents always have a smooth, reassuring experience with us. You’ll guide customers through their claims, resolve their questions, and support them with empathy and efficiency. In this role, you will:
- Process and evaluate pet insurance claims with fairness and accuracy.
- Respond to customer inquiries via chat, email and phone.
- Help pet parents understand policies and coverage with clarity.
- Work with internal teams to improve the customer journey.
- Keep accurate records in our systems for seamless operations.
Requirements
- Previous experience in claims handling, insurance, or a related field.
- Excellent organisational skills and attention to detail.
- Strong problem‑solving skills and ability to work in a fast‑paced environment.
- Excellent communication skills in English.
- Pet lover.
Benefits
- Health & Wellbeing — Monthly wellbeing contribution.
- Flexible Working — Hybrid model balancing home and office.
- Equipment — Company laptop, headset, and mouse.
- Paid Time Off — 24 days annual leave + 8 UK public holidays.
- Pet‑Friendly Perks — Employee discount on our pet insurance.
- Culture & Community — Dynamic, early-growth company with a welcoming, collaborative culture.
Claims Handler employer: PetInsuranceStartUp
Contact Detail:
PetInsuranceStartUp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even pet-related groups on social media. You never know who might have a lead on a Claims Handler role or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the company and its mission. Show your passion for pets and customer care during the chat. We want to see that you’re not just looking for any job, but that you genuinely care about making a difference!
✨Tip Number 3
Practice common interview questions related to claims handling and customer support. Think of examples from your past experiences that highlight your problem-solving skills and attention to detail. We love hearing real stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission-driven team!
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for pets shine through! We want to see how your passion aligns with our mission to provide the best care for furry friends. Share any relevant experiences that highlight your commitment to pet welfare.
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Handler role. Highlight your previous experience in claims handling or customer support, and demonstrate how your skills can help us improve the customer journey for pet parents.
Be Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and ensure your points are easy to understand, as this reflects the communication skills we value in a Claims Handler.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at PetInsuranceStartUp
✨Know Your Stuff About Pet Insurance
Before the interview, brush up on your knowledge of pet insurance policies and claims processes. Familiarise yourself with common terms and concepts so you can confidently discuss how you would handle claims and support pet parents.
✨Show Your Empathy Skills
As a Claims Handler, empathy is key. Prepare examples from your past experiences where you've successfully resolved customer issues with understanding and care. This will demonstrate your ability to connect with pet owners and provide them with the reassurance they need.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle specific situations, like a frustrated customer or a complex claim. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future growth plans. This shows your genuine interest in the role and helps you gauge if the company aligns with your values, especially since it’s a mission-driven organisation.