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- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing a warm welcome to pet owners.
- Company: CVS is a leading veterinary services provider in the UK, dedicated to prioritising pets and their care.
- Benefits: Enjoy 5 weeks annual leave, staff discounts, and a supportive team environment with mental health resources.
- Why this job: Make a difference in pets' lives while developing your skills in a caring and inclusive workplace.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus. Strong communication and empathy are key.
- Other info: This role offers a clear career pathway for growth within CVS.
The predicted salary is between 20000 - 28000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist across our Marlborough Road Veterinary Centre and Petherton Vet branches.
Location: To be based at our Marlborough Road site in Roath and our Petherton site in Rumney
Contract: Permanent
Hours: 20 hours per week
Shift Pattern: Monday – Friday with a share in the Saturday rota
About our Practices:
Take a look at the practices here:
Marlborough Road Veterinary Centre, Cardiff | The Vet Collection
Petherton Vets, Rumney | The Vet Collection
About CVS:
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it\’s what is at the heart of our work, every day.
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
About the role:
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What we\’re looking for in our Veterinary Receptionist:
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary in line with the National Living Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and lots more!
Or, if easier, you can find a full list by clicking here: CVS | What We Offer
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
For more information, take a look at our pathway here: CVS | Receptionist Career Pathway
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click the \’Apply Now\’ button below. #J-18808-Ljbffr
Veterinary Receptionist employer: Petherton (Cardiff)
Contact Detail:
Petherton (Cardiff) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services offered at both the Marlborough Road and Petherton Vet branches. Understanding their unique offerings will help you engage in meaningful conversations during your interview.
✨Tip Number 2
Showcase your passion for animals by volunteering at local animal shelters or veterinary clinics. This hands-on experience can provide you with valuable insights and stories to share, demonstrating your commitment to animal care.
✨Tip Number 3
Brush up on your customer service skills, especially in handling emotional situations. Role-playing scenarios with friends or family can prepare you for the types of interactions you might face as a Veterinary Receptionist.
✨Tip Number 4
Connect with current or former employees of CVS through platforms like LinkedIn. They can provide insider tips about the company culture and what it takes to succeed in the role, giving you an edge in your application.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills for the Veterinary Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Make sure to emphasise any previous receptionist or customer service experience you have, especially in a veterinary or animal care setting. Use specific examples to demonstrate your skills in communication, empathy, and handling emotional situations.
Craft a Personal Statement: Write a compelling personal statement that reflects your passion for animals and your desire to contribute to the team at CVS. Mention why you want to work specifically for CVS and how you can enhance the client experience.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a reception role.
How to prepare for a job interview at Petherton (Cardiff)
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the company's core values.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, communication is key. Prepare examples of how you've effectively handled customer queries or difficult situations in the past, showcasing your empathy and problem-solving abilities.
✨Familiarise Yourself with the Role
Review the day-to-day duties listed in the job description. Be ready to discuss how your previous receptionist experience aligns with these tasks, especially in a veterinary context if applicable.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask about the team dynamics, training opportunities, or the company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
