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For Companies At a Glance
- Tasks: Manage operations, logistics, finance, and customer service for a growing dog wellbeing company.
- Company: Join James & Ella, a fun and innovative brand focused on dog happiness.
- Benefits: Enjoy flexible hours, competitive salary, and 25 days annual leave pro rata.
- Why this job: Make a difference in the pet industry while developing valuable skills.
- Qualifications: 1-2 years in operations or relevant degree; strong Excel skills required.
- Other info: Work remotely with a supportive team and enjoy discounts on dog food.
The predicted salary is between 15600 - 19500 £ per year.
Overview
Operations Executive
Location: Remote (UK-based)
Hours: 0.5 FTE (part-time, flexible)
Salary: £26,000 pro rata
Reports to: Finance Manager
We’re James & Ella, a happiness and wellbeing company for dogs founded by James Middleton. Since launching as a D2C premium dog food brand in 2019, we’ve expanded into national retailers across the UK – including Sainsburys, Waitrose, Ocado and a growing number of independent retailers. To help manage the growing operations, we’re looking for a proactive and detail-oriented Operations Executive. This role is ideal for someone who is organised, adaptable, and enjoys working across operations, finance, and customer service.
Responsibilities
- Operations & Logistics
- Manage and book customer retail orders, ensuring smooth and timely deliveries.
- Review and monitor stock levels weekly to maintain availability across all SKUs.
- Oversee the purchase order process and liaise with suppliers to manage lead times.
- Track and replenish packaging stock for specific product lines.
- Support event preparation and logistics when needed.
- Finance & Admin
- Invoice customer orders and track payments.
- Assist with bookkeeping and other finance-related administrative tasks.
- Provide support for ad-hoc and project-based operational tasks.
- Customer Service (cover)
- Respond to customer queries promptly and professionally via email or other platforms.
- Help ensure an excellent customer experience across all touchpoints.
What We’re Looking For
- 1-2 years minimum experience in an operations role, or relevant degree.
- Strong working knowledge of Excel or Google Sheets (comfortable with formulas, data entry, and analysis).
- Excellent attention to detail and organisational skills.
- Strong written and verbal communication skills.
- Confidence working with data and product information across multiple systems.
- Adaptability and a proactive approach to problem-solving.
- A willingness to learn and support across multiple functions.
Bonus skills (not essential)
- Experience in wholesale, e-commerce, or marketplaces.
- Previous experience in a customer-facing role.
What We Offer
- A flexible, part-time remote role within a growing business.
- Opportunities to develop skills across operations, finance, and customer service.
- A collaborative, supportive team culture.
- Competitive salary and potential to grow within the role.
- 25 days pro rata annual leave entitlement + bank holidays.
- Discounted dog food and treats.
- Occasional team days in London.
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Operations Executive (part-time, flexible) James & Ella A happiness & wellbeing co. for dogs, f[...] employer: petfederation
Contact Detail:
petfederation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive (part-time, flexible) James & Ella A happiness & wellbeing co. for dogs, f[...]
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and values, especially since James & Ella focuses on happiness and wellbeing for dogs. Show them you're not just a fit for the role, but for their mission too!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience in operations and customer service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Operations Executive gig!
We think you need these skills to ace Operations Executive (part-time, flexible) James & Ella A happiness & wellbeing co. for dogs, f[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Operations Executive role. Highlight your organisational skills, attention to detail, and any relevant experience in operations or customer service.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about working with James & Ella. Share specific examples of how your background aligns with our mission and the responsibilities of the role.
Show Off Your Data Skills: Since we love data at StudySmarter, don’t forget to mention your proficiency with Excel or Google Sheets. Give us a sneak peek into how you've used these tools in past roles to manage operations or analyse data.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with James & Ella!
How to prepare for a job interview at petfederation
✨Know Your Operations
Make sure you brush up on your knowledge of operations management. Familiarise yourself with the logistics and processes involved in managing customer orders and stock levels. Being able to discuss specific examples from your past experience will show that you’re proactive and detail-oriented, just like they’re looking for.
✨Excel Skills Are Key
Since strong working knowledge of Excel or Google Sheets is essential, practice using formulas and data analysis tools before the interview. You might be asked to demonstrate your skills or answer questions about how you’ve used these tools in previous roles, so be ready to impress!
✨Customer Service Mindset
James & Ella values excellent customer service, so think of examples where you’ve gone above and beyond to help customers. Be prepared to discuss how you handle queries and ensure a positive experience, as this will highlight your adaptability and communication skills.
✨Show Your Passion for Dogs
Since this role is with a company focused on dog happiness and wellbeing, don’t hesitate to share your passion for dogs! Whether it’s personal experiences or insights into the pet industry, showing genuine enthusiasm can set you apart and align you with their mission.