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- Tasks: Ensure the museum runs smoothly, safe, and welcoming for all visitors.
- Company: Petersfield Museum and Art Gallery, a vibrant cultural hub.
- Benefits: £15 per hour, overtime pay, and flexible working hours.
- Why this job: Join a passionate team and make a real difference in the community.
- Qualifications: Experience in facilities management and strong communication skills required.
- Other info: Opportunity to work in a dynamic environment with a focus on heritage.
The predicted salary is between 12 - 18 £ per hour.
Location: Petersfield Museum and Art Gallery
Salary: £15.00 per hour (plus overtime for additional hours and emergency call-outs)
Hours: 16 hours per week (Tuesday to Friday 08:30-12:30). Weekend working: 1 Saturday per month (with TOIL).
We are looking for a practical, organised and reliable individual who enjoys working in a hands-on role and takes pride in keeping buildings safe, welcoming and running smoothly. You will have a good working knowledge of facilities, basic maintenance and health and safety procedures, along with the confidence to liaise with contractors, staff, volunteers and external hirers in a friendly and professional manner. You will be comfortable working independently, able to prioritise tasks, and responsive when issues arise, while also being a positive team player who contributes to the wider operation of Petersfield Museum and Art Gallery. You will be able to attend the site within 30 minutes in the event of an alarm call-out.
Job Purpose
To support the smooth, safe and efficient day-to-day operation of Petersfield Museum and Art Gallery's buildings and site. The Operations and Facilities Officer will play a key role in keeping our spaces welcoming, well maintained and compliant, acting as a central point of contact for building maintenance, health and safety documentation, and the practical coordination of private hires and events. The role helps ensure the Museum and Art Gallery continues to operate as a thriving centre for heritage and culture.
Key Responsibilities
- Facilities & Site Operations
- To carry out morning opening procedures, ensuring the building is ready for staff and visitors.
- To undertake basic internal maintenance tasks and arrange regular servicing of plant, equipment and systems.
- To work with the Chair of Trustees to oversee external contractors on site and ensure Museum protocols are followed.
- To help monitor the condition of the building and report issues or risks promptly.
- To act as a Primary Keyholder and first point of contact for out-of-hours emergency calls and alarm activations (overtime paid for call-outs).
- Health, Safety & Risk Management
- To create, review and update risk assessments for operational activities and ensure they are accessible and followed by staff and volunteers.
- To ensure routine compliance checks (including fire safety) are carried out and accurately recorded.
- To support the briefing of staff and volunteers on relevant operational procedures and safety protocols.
- Private Hire & Revenue Support
- To lead on the administration of private hires, from initial enquiry through to booking, delivery and event close-down.
- To prepare and set up spaces for hires and internal events, including moving furniture and basic AV setup.
- To act as the on-site contact for hirers, helping events run smoothly and professionally.
- To ensure spaces are returned to their original condition following events.
- General Operational Duties
- To act as Duty Manager for the site as required, overseeing visitor safety and building security.
- To work closely with the Museum and Art Gallery's team of volunteers, particularly those supporting events and site maintenance.
- To provide regular updates on building matters and hire activity to the Chair of Trustees.
- To undertake relevant training and any other reasonable duties in line with the role.
This job description outlines the principal responsibilities and duties of the post holder. It is not intended to be an exhaustive list. The post holder will be expected to undertake other duties which could reasonably be expected within the scope of the role, in response to changing organisational needs, working practices or legislation.
Criteria List
- Essential
- Experience of working in a facilities, caretaking, estates, operations or site support role (or demonstrable transferable experience).
- Practical skills and confidence in carrying out basic building maintenance and minor repairs.
- Good understanding of health and safety in the workplace, including risk assessments and compliance checks.
- Experience of working with external contractors or service providers.
- Ability to organise and manage own workload, prioritising tasks effectively.
- Strong communication skills and a friendly, professional manner.
- Willingness to act as a keyholder and respond to out-of-hours call-outs when required.
- Ability to undertake physical tasks, including moving furniture and setting up spaces.
- Basic IT skills (e.g. email, documents, simple record keeping).
- Commitment to equality, diversity and providing a welcoming environment for all visitors.
- Full, Clean UK Driving Licence (essential for role).
- As the post-holder will be a principal key-holder they must be able to attend the site within 30 minutes.
- Desirable
- Experience working in a museum, heritage site, visitor attraction or similar public facing environment.
- Health and safety qualification (e.g. IOSH or equivalent) or willingness to work towards one.
- Experience supporting events or venue hire operations.
- Knowledge of fire safety and/or building compliance monitoring.
- Experience of working with volunteers.
- First Aid qualification or willingness to train.
To apply please email your CV and a covering letter (maximum one side of A4) to Your letter should clearly outline how your experience meets the Person Specification and why you are interested in joining the team at Petersfield Museum and Art Gallery. Please use 'Operations and Facilities Officer Application' as your email subject line.
Operations and Facilities Officer in Petersfield employer: Petersfield Museum and Art Gallery
Contact Detail:
Petersfield Museum and Art Gallery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations and Facilities Officer in Petersfield
✨Tip Number 1
Get to know the museum and its operations before your interview. Visit the Petersfield Museum and Art Gallery, chat with staff if you can, and understand their vibe. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with contractors and volunteers, being friendly and professional is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your practical skills during the interview. Think of examples where you've handled maintenance tasks or managed a project. We want to see how you can keep things running smoothly!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and keen on joining our team at Petersfield Museum and Art Gallery.
We think you need these skills to ace Operations and Facilities Officer in Petersfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in facilities and operations. We want to see how your skills match the job description, so don’t be shy about showcasing your practical skills and any hands-on roles you've had.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Keep it to one side of A4 and clearly explain why you’re interested in the role and how your experience aligns with our needs. We love a personal touch, so let your personality come through!
Showcase Your Communication Skills: Since you'll be liaising with contractors, staff, and volunteers, it's important to demonstrate your strong communication skills. Use clear and friendly language in your application to reflect how you’d interact with others on the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of applications and ensures you’re following the right process. Plus, it shows you’re keen to join our team at Petersfield Museum and Art Gallery!
How to prepare for a job interview at Petersfield Museum and Art Gallery
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and health and safety procedures. Be ready to discuss your practical skills and any relevant experience, especially in maintenance or working with contractors.
✨Show Your Organisational Skills
Prepare examples that showcase your ability to prioritise tasks and manage your workload effectively. Think about times when you've had to juggle multiple responsibilities and how you handled them.
✨Be a Team Player
Since this role involves liaising with staff, volunteers, and external hirers, be prepared to demonstrate your strong communication skills. Share instances where you've worked collaboratively to solve problems or improve operations.
✨Get Familiar with the Venue
If possible, visit Petersfield Museum and Art Gallery before your interview. Familiarise yourself with the layout and think about how you would approach the role. This shows initiative and genuine interest in the position.
