At a Glance
- Tasks: Provide practical and emotional support to survivors of domestic abuse.
- Company: Join Peterborough Women’s Aid, a supportive organisation making a real difference.
- Benefits: Enjoy 28 days leave, flexible working, and comprehensive training.
- Other info: Hybrid working and well-being hours included for a balanced work-life.
- Why this job: Be the first point of contact for those in need and help change lives.
- Qualifications: Empathy, strong listening skills, and understanding of domestic abuse are essential.
About Us:
Peterborough Women’s Aid was formed in 1975. The organisation has grown since that time providing not only safe and secure accommodation to women and children escaping domestic abuse, but also provides specific Advice Line Services and Outreach.
You will provide practical and emotional support to survivors of abuse from the Peterborough Community. You will be the first contact for some survivors so empathy, listening skills and a strong understanding of domestic abuse is essential. This is an excellent opportunity for the right candidate to make a difference.
Key Tasks and Responsibilities:
- To answer calls from victims, professionals, and members of the public
- To monitor the webchat and referrals inbox and respond appropriately.
- To support victims in a trauma informed way
- To signpost victims to appropriate partner agencies and local resources
- To record all interactions with victims on the PWA database
- To identify safeguarding concerns and highlight to the appropriate Designated Safeguarding Lead.
Benefits of working for PWA:
- 28 days annual leave
- Clinical supervision
- Access to our full training package
- Flexible working
- Hybrid working
- Well-being hours, once per week
- Bank holidays off
- Paid on call time
- Workplace pension scheme
Interested? Register your interest today!
Location: Peterborough, PE2
Salary: £27,288.92
Hours: 37 hours per week
Fixed Term Contract for 1 year
Advice Line Worker in Peterborough employer: Peterborough Womens Aid
Peterborough Women’s Aid is an exceptional employer dedicated to supporting survivors of domestic abuse, offering a compassionate work environment where your contributions truly make a difference. With generous benefits such as 28 days annual leave, flexible and hybrid working options, and access to comprehensive training, employees are empowered to grow both personally and professionally while prioritising their well-being. Join our committed team in Peterborough and be part of a vital mission that transforms lives.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Line Worker in Peterborough
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Peterborough Womens Aid.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Peterborough Womens Aid!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Peterborough Womens Aid, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Peterborough Womens Aid or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Advice Line Worker in Peterborough
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Peterborough Womens Aid:Before hitting send, make sure to tailor your application specifically to Peterborough Womens Aid! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Peterborough Womens Aid
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
