At a Glance
- Tasks: Provide practical and emotional support to survivors of domestic abuse via calls and webchat.
- Company: Join Peterborough Women’s Aid, a supportive organisation making a real difference.
- Benefits: Enjoy 28 days leave, flexible working, training, and well-being hours.
- Other info: Make a meaningful impact in a dynamic environment with opportunities for growth.
- Why this job: Be the first point of contact for survivors and help them on their journey to safety.
- Qualifications: Empathy, strong listening skills, and understanding of domestic abuse are essential.
The predicted salary is between 24559 - 30017 £ per year.
About Us: Peterborough Women’s Aid was formed in 1975. The organisation has grown since that time providing not only safe and secure accommodation to women and children escaping domestic abuse, but also provides specific Advice Line Services and Outreach.
You will provide practical and emotional support to survivors of abuse from the Peterborough Community. You will be the first contact for some survivors so empathy, listening skills and a strong understanding of domestic abuse is essential. This is an excellent opportunity for the right candidate to make a difference.
Key Tasks and Responsibilities:
- To answer calls from victims, professionals, and members of the public
- To monitor the webchat and referrals inbox and respond appropriately.
- To support victims in a trauma informed way
- To signpost victims to appropriate partner agencies and local resources
- To record all interactions with victims on the PWA database
- To identify safeguarding concerns and highlight to the appropriate Designated Safeguarding Lead.
Benefits of working for PWA:
- 28 days annual leave
- Clinical supervision
- Access to our full training package
- Flexible working
- Hybrid working
- Well-being hours, once per week
- Bank holidays off
- Paid on call time
- Workplace pension scheme
Interested? Register your interest today!
Location: Peterborough, PE2
Salary: £27,288.92
Hours: 37 hours per week
Fixed Term Contract for 1 year
Advice Line Worker employer: Peterborough Women's Aid
Peterborough Women’s Aid is an exceptional employer dedicated to supporting survivors of domestic abuse, offering a compassionate work environment where your contributions truly make a difference. With generous benefits such as 28 days annual leave, flexible and hybrid working options, and access to comprehensive training, employees are empowered to grow both personally and professionally while prioritising their well-being. Join our committed team in Peterborough and be part of a vital mission that transforms lives.
