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- Tasks: Deliver high-quality fitness classes and ensure customer safety in a vibrant leisure environment.
- Company: Join Vivacity, a forward-thinking leisure provider in Peterborough.
- Benefits: Enjoy free gym membership, training opportunities, and employee discounts.
- Why this job: Be part of a mission to Keep Peterborough Active while developing your fitness career.
- Qualifications: Passion for fitness and customer service; training provided for necessary qualifications.
- Other info: Flexible shifts available, with opportunities for growth in a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
Full (37 hours) and part time hours available. Be part of the future of leisure in Peterborough! Are you passionate about fitness and leisure and focused on creating an excellent customer experience? Vivacity is excited to be moving forward in the next phase of its journey as part of Peterborough Limited and we need the best people to help us grow. Our new management structure will enable us to develop our leisure facilities across Peterborough to offer our customers a great experience and succeed on our mission to Keep Peterborough Active.
What can we offer you?
- Expertise – learn from our team of highly experienced leisure experts.
- Development – enhance your career through training opportunities and new qualifications.
- Employee benefits – free gym membership and discounted memberships for family/friends, money-saving schemes, support services, pension, and life assurance.
Applicants who do not currently hold a valid NPLQ certificate will be expected to gain this qualification within 12 weeks of joining. We will assist you in obtaining this qualification and we are happy to discuss this with you during your interview.
Responsibilities
- To ensure the delivery of high-quality customer-focused leisure services.
- To provide high quality Fitness Classes.
- To deliver inductions/programs for Gym members.
- To carry out gym and equipment testing and cleaning tasks in accordance with normal operating procedures.
- Ensure the safety and well-being of customers at all times.
- To ensure public supervision of swimming pools, gyms, and other dry side facilities.
- To monitor areas utilized by the general public in accordance with procedures set down by the company’s operating procedures.
- To assist with duties across leisure sites including but not limited to reception, cleaning, and swim school.
- Operate the leisure facilities in accordance with the Company Operating Procedures and Emergency Action Plan.
- Prepare facilities in accordance with the daily rota, cleaning specification, and the Duty Manager’s instructions.
- To ensure the correct use of the gyms, studios, and equipment in accordance with the center operating procedures.
- To carry out gym induction for customers and create personalised programs.
- To support promotional initiatives and marketing plans and assist with customer consultation work.
- To patrol the gym and studios ensuring the safety, well-being, and motivation of members.
- To provide group and personal fitness tuition to members ensuring customers needs are met.
- To complete administrative duties for the induction, monitoring, and evaluation of members ensuring personal and confidential fitness information is handled in accordance with company procedures.
- To ensure Instructors are in attendance and lessons/classes are underway at the correct time, and report issues to the Duty Manager.
- Provide lifeguard duties across designated swimming pools.
- Regularly patrol the gym area on rota and ensure all areas of the leisure facility and machines are clean and in good working order.
- Set up and take down equipment as required.
- To take bookings and collect fees and other monies using the computerised cash register and on-screen booking.
- To report any damage or malfunction of any equipment, plant, or building fabric to the Duty Manager immediately it is discovered.
- Report any health and safety matters immediately to the Duty Manager and undertake any remedial action.
- Assist in general preparation for outside events and activities.
- Ensure and embody high standards of customer care at all times.
- Ensure a safe and healthy environment for all our customers.
- Undertake any other duties as and when requested by the Duty Manager.
- To work the necessary shift patterns to ensure the service is appropriately staffed at all times.
- Any other duties as assigned.
Qualifications
- Full Driving License - Business Insurance (E).
- Experience in delivering great customer service (E).
- Experience of working in the Leisure, hospitality or well-being sector (D).
- Experience of working in a service delivery customer focused environment (D).
- Experience in dealing with difficult customers (D).
- Experience of working across multiple sites (D).
- Experience of working with cash and till system (D).
- Ability to quickly learn new skills (E).
- A current Level 2 Register of Exercise professional (REPS).
- GCSEs C grade or above (or equivalent) in English and Maths (D).
- A First Aid at Work qualification or willingness and ability to gain (with support from the company) in 12 weeks (E).
- An enhanced DBS check (E).
- A current Level 2 Register of Exercise professional (REPS) or ability to gain (with support from the company) in 12 weeks (E).
- A full valid driving license or ability to easily get to all facilities (E).
- Knowledge of Microsoft Office (D).
- Understand the importance of Health and Safety and its application (E).
- Understand of the importance of and commitment to Equalities and Diversity and its application (E).
- Great Customer Service (E).
- Flexibility in working, including evening, weekend and Bank Holiday working on a shift rota basis (E).
- Effective interpersonal skills (E).
- A good team worker (E).
- Excellent verbal and written communication skills (E).
- A positive can do attitude (E).
- A passion for leisure and fitness services (E).
Gym Instructor in Peterborough employer: Peterborough Limited
Contact Detail:
Peterborough Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gym Instructor in Peterborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vivacity and their mission to Keep Peterborough Active. This will show that you're genuinely interested and ready to contribute to their goals.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with delivering high-quality customer service and fitness classes.
✨Tip Number 3
Show off your passion! During the interview, share your enthusiasm for fitness and leisure. Talk about any relevant experiences that highlight your commitment to creating an excellent customer experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to be part of the team at Vivacity.
We think you need these skills to ace Gym Instructor in Peterborough
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for fitness and leisure! In your application, share why you love working in this field and how you can contribute to keeping Peterborough active.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the leisure sector. We want to know how your skills align with our mission, so don’t hold back!
Be Clear and Concise: When writing your cover letter, keep it straightforward. Use clear language to explain why you’re the right fit for the Gym Instructor role and how you can enhance our customer experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Peterborough Limited
✨Know Your Stuff
Make sure you brush up on your fitness knowledge and customer service skills. Be ready to discuss your experience in delivering fitness classes and how you ensure a great customer experience. Familiarise yourself with the latest trends in leisure and fitness to show your passion for the industry.
✨Show Your Personality
As a Gym Instructor, you'll be interacting with a lot of people. Let your personality shine through during the interview! Share stories that highlight your ability to motivate and engage customers, especially in challenging situations. This will help them see how you'd fit into their team.
✨Ask Smart Questions
Prepare some thoughtful questions about the role and the company. Inquire about their training opportunities or how they support staff in gaining qualifications like the NPLQ certificate. This shows you're genuinely interested in growing with the company and committed to your professional development.
✨Demonstrate Safety Awareness
Since safety is a big part of the job, be prepared to discuss how you would ensure the well-being of gym members. Talk about your understanding of health and safety protocols and any relevant certifications you hold. This will reassure them that you take safety seriously and are ready to handle emergencies.