Active Lifestyles Supervisor - Peterborough, Cambridgeshire

• To provide operational leadership and frontline support across the outreach services
• Supporting the outreach team in the efficient, safe and effective delivery of services including but not limited to Club Viva after school services, breakfast clubs, holidays clubs, swim academy and inclusive activities
• Supporting Managers in the delivery of high quality customer focused services
• Supporting service development and growth initiatives
• To act as a key part of the Outreach Management Team.

Key Deliverables

• To support and oversee the operation of the relevant services ensuring a safe, healthy, friendly, creative, positive, fun and caring environment.
• To support and oversee that the delivery of relevant services are efficient and effective as possible
• Maintain close working relationships with managers, customers and organisations for whom the services are delivered.
• Ensuring children are kept safe and minimising risks in the pool, learning or play environment
• Ensuring compliance with Safeguarding Health & Safety, Food Hygiene and First Aid
• Administering first aid as appropriate
• Liaising with parents to ensure services are meeting expectations
• Work with managers to continually develop current offers and new products.
• Day to day workload management, resource planning and deployment
• Provide management cover during periods of leave
• Manage staff to ensure that the day to day running of service to standard and in line with the Company Operating Procedures through employee performance management, coaching and support
• To ensure the implementation of all necessary policies and procedures to ensure safe and healthy working environments through quality assurance and monitoring
• Work in partnership with other teams across the company to ensure effective co- ordination of all company activities in support of corporate objectives.
• Any other duties as assigned
• Experience of supervising a team (E)
• Experience of working in childcare and/or child development based customer focused environment (D)
• Experience of working with children aged 4 - 12 year in a childcare setting, and understanding their needs (D)
• Include sound knowledge of safeguarding policies and procedures (E)
• Experience in developing and expanding servicers or products (D)
• Experience in dealing with difficult customers (E)
• Experience of working across multiple sites (E)
• Ability to communicate at all levels, particularly with children (E)

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