Senior Local Taxation Officer in Peterborough

Are you a Council Tax professional ready to take the next step in your career?

Do you want a role where your knowledge is valued, your judgement trusted, and your development supported? If so, this is an excellent opportunity to join a high‑performing team to further develop your technical expertise and broaden your experience in a senior role.

All about the Role

Agile (remote) working is available. The Revenues and Benefits Service plays a vital role in the billing, collection and recovery of Council Tax, Business Rates and Sundry Debt. We are looking to recruit an experienced and proactive Senior Local Taxation Officer to join our Council Tax Recovery team within Shared Transactional Services. You will manage your own caseload and handle complex and sensitive recovery work, balancing firm income collection with a fair, customer‑focused approach.

Responsibilities

• Manage complex Council Tax cases, including amendments, recovery and enforcement activity.
• Progress arrears using a range of recovery methods, including court action, charging orders, bankruptcy and insolvency routes.
• Review cases proactively and make informed decisions on next steps, including appropriate write‑offs.
• Liaise with enforcement agents, solicitors, internal teams and external stakeholders.
• Support and guide colleagues with technical queries and complex cases.
• Represent the Council in court where required and prepare supporting documentation.
• Deliver excellent customer service while handling challenging or sensitive situations.

Qualifications

• Proven experience in Council Tax administration, billing and recovery.
• Strong understanding of recovery and enforcement processes, including court proceedings and advanced recovery action.
• Confidence interpreting and applying legislation and policy to complex cases.
• Ability to make sound, balanced decisions in a fast‑paced environment.
• Strong communication skills, with the ability to deal effectively with a wide range of customers and stakeholders.
• Good organisational skills and the ability to manage competing priorities.
• Experience using Capita/MRI One (Academy) Revenues & Benefits systems desirable (training can be provided).
• Broader knowledge of Housing Benefit and Council Tax Support frameworks beneficial.

Benefits

• Generous annual leave starting at 25 days plus bank holidays.
• Option to buy up to 10 additional days of annual leave (pro‑rata).
• Local Government Pension Scheme and sick pay.
• Access to our Employee Benefits Platform, including discounts, Cycle to Work and Home & Electronics schemes.
• Car lease scheme.
• Flexible use of bank holidays.
• Additional Voluntary Contributions to your pension (Shared Cost AVCs) with tax and National Insurance savings.
• Access to training, apprenticeships and development opportunities.
• Paid volunteering hours each year.
• Equality, diversity and inclusion networks.
• Employee Recognition Awards.

Commitments

We are an equal‑opportunity employer dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from all backgrounds, and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. If you are disabled and require reasonable adjustments during the application or interview process, contact pccrecruitment@peterborough.gov.uk. Appointment to this post is subject to a DBS check obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults.

Jemma T Recruitment and Retention Officer