At a Glance
- Tasks: Support the Information Governance team by logging requests and managing sensitive records.
- Company: Join a supportive council team dedicated to excellent customer service.
- Benefits: Generous leave, flexible bank holidays, discounts, and professional development opportunities.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Make a real impact while handling important data in a dynamic environment.
- Qualifications: Strong attention to detail, excellent communication skills, and proficiency in Microsoft Office.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for an organised and customer-focused person to join our team and play a key role in supporting the work of the Information Governance team. The role will log incoming requests accurately, ensuring all required details are captured and tracked through to completion. You will need to validate and acknowledge requests as well as identify, locate and retrieve relevant records across council systems. This may mean locating records from children’s social care, adult social care or education which can contain very sensitive personal data. You will need to ensure that this is handled securely and confidentially whilst making these records ready for review. You will need to organise and name files as well as removing duplicates where possible so that our team can quickly and efficiently prepare these for disclosure. You will also need to respond to customer queries by phone/email, using clear and professional language and signposting to guidance where appropriate.
The Information Governance team is small in number but has a key role in how the council uses its data and information to deliver services. We are a very busy team, processing up to 300 SARS a year as well as 1400 FOI requests. We are very supportive of each other and the team works very closely together to deliver excellent customer service. We also work closely with colleagues to ensure that they have the right guidance and support to ensure that they can comply with our duties under information rights legislation. This can include areas such as providing advice on information sharing, privacy notices, records management, security and mitigation of risks.
We are looking for someone who has:
- Strong attention to detail and confidence working with structured processes and checklists.
- Excellent written and verbal communication skills, with the ability to explain what’s needed and manage expectations.
- Good organisational skills and ability to manage competing priorities and deadlines.
- Ability to use Microsoft Office (Outlook, Word, Excel) and learning new systems quickly.
- Ability to handle sensitive or confidential information discreetly and in line with policies.
We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme:
- Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes.
- Buy up to 10 days additional annual leave (pro‑rata).
- Access to car lease scheme.
- Take your bank holidays flexibly to better suit your personal circumstances.
- Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings.
- Access to development opportunities including apprenticeships to support your personal and professional growth.
- Paid volunteering hours each year so you can make a positive impact on our community during your normal working day.
- Access to our equality, diversity and inclusion network.
- Opportunities to receive Employee Recognition Awards.
We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success. We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact pccrecruitment@peterborough.gov.uk we will work with you to meet your needs.
Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.
If you've already applied and completed the recruitment process for this position within the last three months, there's no need to reapply. We really appreciate your interest and thank you for considering us.
Operations Support Assistant in Peterborough employer: Peterborough First group
As an Operations Support Assistant within our Information Governance team, you will thrive in a supportive and collaborative environment that values attention to detail and excellent customer service. Our commitment to employee growth is reflected in our generous benefits package, including flexible annual leave, professional development opportunities, and paid volunteering hours, all designed to enhance your work-life balance and career progression. Join us in making a meaningful impact while enjoying a workplace that champions diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Assistant in Peterborough
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with sensitive information and customer queries, being clear and professional is key. Try role-playing with a friend to boost your confidence!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed competing priorities in the past. This will demonstrate your ability to handle the busy nature of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our awesome team.
We think you need these skills to ace Operations Support Assistant in Peterborough
Some tips for your application 🫡
Be Organised:Make sure your application is neat and tidy. Use clear headings and bullet points to highlight your skills and experiences, especially those that match the role of Operations Support Assistant.
Show Your Attention to Detail:Double-check your application for any typos or errors. We’re looking for someone who can handle sensitive information, so demonstrating your attention to detail right from the start is key!
Communicate Clearly:Use professional language in your written application. Remember, you’ll be responding to customer queries, so showing off your excellent communication skills here will definitely catch our eye.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, and we can’t wait to see what you bring to the team!
How to prepare for a job interview at Peterborough First group
✨Know Your Stuff
Before the interview, make sure you understand the role of an Operations Support Assistant. Familiarise yourself with the responsibilities mentioned in the job description, especially around handling sensitive data and customer queries. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed competing priorities or used structured processes. Be ready to discuss how you keep track of tasks and ensure accuracy in your work.
✨Communicate Clearly
Excellent communication is key for this position. Practice explaining complex information in a simple way, as you might need to do this during the interview. Use clear and professional language when answering questions, and don’t hesitate to ask for clarification if you don’t understand something.
✨Demonstrate Discretion
Handling sensitive information is a big part of this job. Be prepared to discuss how you would approach confidentiality and data protection. Share any relevant experiences where you’ve had to manage sensitive information discreetly, highlighting your understanding of policies and procedures.
