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- Tasks: Provide housing advice and support to prevent homelessness in the community.
- Company: Join a dedicated team focused on making a real difference in people's lives.
- Benefits: Generous leave, pension scheme, discounts, and opportunities for personal growth.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a positive impact while helping individuals and families maintain their homes.
- Qualifications: Motivated, flexible, and compassionate individuals with a team-oriented mindset.
The predicted salary is between 36000 - 60000 £ per year.
This role is Fixed Term until March 2027. In this role you will provide comprehensive housing advice and practical support, with a strong emphasis on helping people maintain their existing accommodation wherever it is safe and suitable to do so. It is a primarily community‐based role, working in the places where people are most at risk of homelessness. You will conduct home visits, offer mediation, and work creatively to resolve conflict and prevent homelessness at the earliest stage.
You will collaborate with partner agencies—including CAB, DWP, CGL, and other statutory and voluntary organisations—to provide tailored advice, strengthen early intervention and reduce the need for households to enter statutory homelessness services. The role also involves participation in the Emergency Duty rota, responding to same‐day homelessness approaches, carrying out robust enquiries, and taking all reasonable steps to prevent or relieve homelessness in line with the council's statutory duties under the Housing Act 1996 (Part 7) and the Homelessness Reduction Act 2017.
You will manage a varied caseload, adopting a strength‐based, trauma‐informed approach, building trust with individuals and families, and developing structured "Housing Help" plans to achieve positive and sustainable outcomes.
Our Housing Advice & Outreach Officers are a front‐facing team, delivering a wide range of support directly within the community. Officers provide advice, early intervention, and practical assistance from a variety of settings, including:
- Hospitals
- Prisons
- Drug and Alcohol Service Providers
- Cost of Living Hubs
- Libraries
- Family homes and community home visits
We are looking for a highly motivated and flexible individual who can work efficiently under pressure, contribute positively as part of a team, and demonstrate a professional and compassionate approach when supporting our client base.
Benefits include:
- 25 days + bank holidays annual leave (plus additional days available for purchase up to 10 days pro‐rata)
- Sick pay and local government pension scheme
- Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as Cycle to Work, Home & Electronics schemes
- Car lease scheme
- Flexible bank holidays to suit personal circumstances
- Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
- Opportunities to access apprenticeships and other development opportunities for personal and professional growth
- Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
- Access to our equality, diversity and inclusion network
- Opportunities to receive Employee Recognition Awards
We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.
We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact pccrecruitment@peterborough.gov.uk and we will work with you to meet your needs.
Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.
Housing Advice and Outreach Officer in Peterborough employer: Peterborough First group
Contact Detail:
Peterborough First group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Advice and Outreach Officer in Peterborough
✨Tip Number 1
Get to know the community! Since this role is all about helping people in their own environments, spend some time understanding the local areas and the challenges they face. This will not only help you connect better with potential employers but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Reach out to professionals already working in housing advice or outreach roles. Attend local events or workshops where you can meet people in the field. Building these connections can lead to valuable insights and even job opportunities.
✨Tip Number 3
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience in mediation and conflict resolution. Share specific examples of how you've helped others in similar situations, as this will demonstrate your capability for the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're serious about joining our team. Don’t forget to follow up after applying; a quick email can keep you on their radar!
We think you need these skills to ace Housing Advice and Outreach Officer in Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Housing Advice and Outreach Officer. We want to see how you can contribute to our mission of preventing homelessness!
Showcase Your Community Experience: Since this role is community-based, share any relevant experiences you've had working directly with individuals or families in need. We love seeing how you've made a positive impact in your community!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your passion for helping others shines through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Peterborough First group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Advice and Outreach Officer. Familiarise yourself with the Housing Act 1996 and the Homelessness Reduction Act 2017. This will show that you're serious about the role and ready to tackle the challenges head-on.
✨Show Your Compassion
This role is all about helping people in need, so be prepared to discuss your experience in providing support. Share examples where you've demonstrated empathy and understanding, especially in high-pressure situations. It’s important to convey your ability to build trust with clients.
✨Collaborate Like a Pro
Since you'll be working with various partner agencies, think of examples where you've successfully collaborated with others. Highlight your communication skills and how you can work effectively within a team to achieve common goals. This will demonstrate your readiness for a community-based role.
✨Prepare for Real-Life Scenarios
Expect to be asked about how you'd handle specific situations, like a same-day homelessness approach or conflict resolution. Practise your responses to these scenarios, focusing on your problem-solving skills and trauma-informed approach. This will help you stand out as a candidate who can think on their feet.